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Fariha Tasnim

HR Specialist/ Sales Specialist

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Intro
Chattogram, Bangladesh
Studied Bachelor's In Tourism & Hospitality Management at Royal University Of Dhaka
Studied Science at Sunshine Grammar School & College
Studied Science at Sunshine Grammar School & College
Human Resources
linkedin.com/in/fariha-tasnim-efa-6990a3193
Joined February 22, 2023

Skills

Languages

English
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Fluent
About
Seeking a suitable position in a reputable organization to expand and utilize my learning, skills and knowledge .Also to work with commitment and dedication towards the growth of my professional career and contribute to my employer organization that has a definite set goal and where individual value of the employees is retained. Flexible to work in any environment as required. Also a very good cook and cyclist
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Experience
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Bangladesh Support Personal Limited
May 2020 – Apr 2022
Dhaka, Bangladesh
Customer Service Representative
o Job Responsibilities : o Inbound & Outbound Calls. o Preparing Presentation For Clients o Communicating with clients through calls, emails and chats o Contacting with new leads to sell company services o Doing meeting through zoom calls with international clients from USA, UAE & UK o Answering questions about a company’s service o Keeping records of clients interactions, transactions, comments, and complaints o Ensure client satisfaction and provide professional customer support
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Dimension BPO
Jan 2018 – Dec 2019
Dhaka, Bangladesh
Sales Representative
o Job Responsibilities :  Doing approximately 70-100 Inbound and Outbound Cold Calls Per Day to USA, UK, Canada. ( B2b & B2C Calls )  Appointment Setting With Manager  Communicating with clients through calls, emails, chats, linkedin, zoom calls, google meet calls.  Collecting leads from lead generation team.  Doing presentation about company services for clients.  Receiving Customer queries and solving them.  Onboarding New Clients  Collecting and analyzing customer feedback  Communicating and coordinating with colleagues as necessary
Education
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Royal University Of Dhaka
Feb 2018 – Aug 2022
Bachelor's , Bachelor's In Tourism & Hospitality Management
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Sunshine Grammar School & College
Mar 2015 – Aug 2017
A Level, Science
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Sunshine Grammar School & College
May 2014 – Jan 2015
IGCSE O Level, Science