Fariha Tasnim, HR Specialist/ Sales Specialist

About

Seeking a suitable position in a reputable organization to expand and utilize my learning, skills and knowledge .Also to work with commitment and dedication towards the growth of my professional career and contribute to my employer organization that has a definite set goal and where individual value of the employees is retained. Flexible to work in any environment as required. Also a very good cook and cyclist

Experience

Bangladesh Support Personal Limited

May 2020 – Apr 2022

Dhaka, Bangladesh

Customer Service Representative

o Job Responsibilities : o Inbound & Outbound Calls. o Preparing Presentation For Clients o Communicating with clients through calls, emails and chats o Contacting with new leads to sell company services o Doing meeting through zoom calls with international clients from USA, UAE & UK o Answering questions about a company’s service o Keeping records of clients interactions, transactions, comments, and complaints o Ensure client satisfaction and provide professional customer support

Dimension BPO

Jan 2018 – Dec 2019

Dhaka, Bangladesh

Sales Representative

o Job Responsibilities :  Doing approximately 70-100 Inbound and Outbound Cold Calls Per Day to USA, UK, Canada. ( B2b & B2C Calls )  Appointment Setting With Manager  Communicating with clients through calls, emails, chats, linkedin, zoom calls, google meet calls.  Collecting leads from lead generation team.  Doing presentation about company services for clients.  Receiving Customer queries and solving them.  Onboarding New Clients  Collecting and analyzing customer feedback  Communicating and coordinating with colleagues as necessary

Education

Royal University Of Dhaka

Feb 2018 – Aug 2022

Bachelor's , Bachelor's In Tourism & Hospitality Management

Sunshine Grammar School & College

Mar 2015 – Aug 2017

A Level, Science

Sunshine Grammar School & College

May 2014 – Jan 2015

IGCSE O Level, Science

Fariha Tasnim

HR Specialist/ Sales Specialist

Skills

Languages