Fatum Kiptanui

About

I am an experienced customer service, sales, and marketing specialist with five years of experience working in an office, at the front desk, and remotely. I provided customer support through phone calls, chat, email, and social media. I have strong problem-solving skills in complex cases with the use of empathy to achieve company goals and customer satisfaction.

Experience

Foundever, Sykes

May 2022 – Jul 2023

Winnipeg, MB, Canada

Customer Service Representative

As a work-from-home customer service agent working for a global tech company, I was able to learn how to manage my own work, needs, and time, keep track of my performance, and develop my skills to be able to emphasize and attentively listen to customers needs and concerns in billing, accounts, and any technical issues or troubleshooting problems. This involved effective problem-solving skills in responding to customer concerns in a timely manner. I was also able to maintain knowledge of the goods and products offered by the company as well as being familiar with company policies and procedures. At Foundever, I have consistently demonstrated my ability to handle a wide range of customer service responsibilities, including scheduling, communication, problem-solving, and conflict resolution.

Goodlife Fitness

May 2019 – May 2022

Winnipeg, MB, Canada

Front desk/ Motivator/ Club Attendant.

Having worked for Goodlife Fitness for almost three years, I developed a passion for fitness and health. I helped members with their accounts and any fitness inquiries they may have with the guidance of personal trainers. My duties included membership sales, handling account inquiries, and leading fitness classes. I also ensured that the club was well stocked, clean, and disinfected at all times. I provided motivation and support to members while managing the front desk. I developed exceptional time-management abilities, allowing me to handle multiple tasks simultaneously while maintaining a high level of accuracy and efficiency. My ability to work independently and as part of a team makes me a valuable asset in any work environment.

24/7 Intouch

May 2018 – Aug 2019

Winnipeg, MB, Canada

Customer Service Specialist

Working for a travel reservations and booking company, I gained new skills in communication and time management in a pressure-driven environment while handling complex cases that needed urgent resolution. I effectively forwarded all issues to management within 24 hours and processed returns and exchanges using POS systems. With teamwork from fellow employees and management, we were able to attain the company goals that were set while ensuring customer satisfaction with satisfactory surveys from customers.

Factual Films Limited

Feb 2013 – Sep 2015

Nairobi, Kenya

Supervisor

Factual films provided me with excellent opportunities to work and intern as a supervisor in incoordination shows, marketing, advertising, and performances as well as being involved in creative writing for the client advertisement and promotional needs. The skills I acquired were photography, videography, writing, video editing, and graphic design with Adobe Premium Pro, After Effects, Final Cut, photoshop, lightroom, and Canva. I also developed skills in Customer care, Telesales, and marketing. It was a great learning experience in terms of gaining knowledge in the digital industry and media content and marketing in Kenya.

Education

University of Manitoba

Sep 2015 – Jun 2019

Bachelor of Arts, Film, Media and English Literature

Skills

Languages