My background is quite diverse, having worked in both the legal and health care industries for a total of 8 years. I have experience supporting legal departments, mental health facilities, medical offices, call centers, real estate investors, and non-profit organizations. You should hire me based on my qualifications, my multifaceted experience, and continuous learning pursuits.
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Experience
Private Real Estate Investor
Jun 2023 – Present
Hickory, NC
Part Time Real Estate Assistant (hybrid)
Assists in conducting market research
Gathering relevant data and analyze market trends to identify potential investment opportunities
Researching property values, rental rates, and economic indicators to help the investor make informed decisions
Organizes property showings in the triangle (RDU) and coordinates with vendors for property repairs and maintenance
Provides administrative support by managing documentation, maintaining financial records, and preparing reports
Creates property listings and coordinates with the team about advertising campaigns
Google (contracted through Akorbi Workforce Solutions, LLC)
May 2022 – Oct 2023
Plano, TX
Paralegal / Legal Assistant (remote)
Investigated and drafted responses on average 30 consumer complaints from various State Attorney General’s offices per week
Responded on average 105 UCC-1 lien filings per day with 100% accuracy on all drafts
Assisted with small claims and litigation matters [drafting motions, NDA’s, settlement agreements, etc]
Ability to work under extreme time constraints and analyze complex information
Intaked 100 trademark and patent litigation claims per week
Researched and analyzed law sources such as statutes, judicial decisions, legal articles, state and federal bills and other legislative materials
Experienced multi-state e-filing and court docketing systems
Demonstrated team work by identifying and resolving complex problems with product specialists
Trained less experienced and new legal assistants and paralegals
Ability to work all US Time Zones (EST, CST, MST, & PST)
National Speakers Association, Carolinas Chapter of Directors
Jul 2020 – Jul 2023
Raleigh, NC
Part Time Administrative Coordinator (hybrid)
Drafted Legal Documents for the Chapter which included: Affiliation agreements, Alliance agreements Antitrust compliance policies, Bylaws, and Policies & Procedures with minimal supervision
Proofread vendor, caterers, and speaker contracts
Managed Non-Profit marketing and program logistics for the board of directors monthly meeting
Assisted with project governance and coordination of resources for this non profit organization; helped allocate $19,900 USD among membership fees, event dues, and marketing
Supported in logistics for organizations remote and in-person events (board meetings, meet & greets, etc)
Oversaw the online gift shop and organizations merchandise
Coordinated, scheduled, ran, and recorded all meetings and conferences for the organization’s board of directors
Booked travel and hotel accommodations for members and keynote speakers
Greenleaf Psychological & Support Services
Sep 2020 – Mar 2022
Durham, NC
Supervising Client Care Coordinator
Directly supervised coordinators, and admin assistants (the front office teams)
Compiled and submitted weekly and monthly performance reports of the intake to client process
Maintained awareness of escalate issues of suspected non-compliance or items needing additional clarification or immediate attention from an executive
Researched and responded to questions from supervisors and other employees regarding specific Medicare, Medicaid, Tricare or Private Insurance issues on a case-by-case basis
Processed over 200 referrals a month while analyzing and tracking the waiting list
Scheduled clients in-person and remotely for over 15 providers daily
Produced data metrics monthly on daily billable hours per Clinician
Assisted with overdue payments and keeping records; collected over $41,000 of debt
Notarized Affidavits upon Client-Provider approval
Maintained the physical and electronic files to HIPAA and OSHA standards
Small Business Administration (Contracted with Consilio, LLC)
Mar 2020 – Sep 2020
Washington, D.C.
Contract Paralegal (remote)
Managed over 100 client cases per month
Identified and resolved moderate issues and problems on assigned contracts and made recommendations to management or assigned attorney
Prepared and revised contract agreement drafts under attorney supervision
Supported the accounting team with filing and the upkeep of business licenses and tax forms
Facilitated the preparation of client documents and maintained centralized records for contract materials such as business records, EIN #, commercial real estate deeds, residential mortgage documents, final probate documents, power of attorney, shareholder lists, trust documents, etc
Collaborated with team members regarding workflow processes, internal projects, and admin tasks
Demonstrated client-care by actively listening, concise note taking, and showcasing empathy
Scheduled telephone conferences and virtual team meetings for attorneys and clients
Cindy Huntsberry Law Firm
Mar 2019 – Mar 2020
Smithfield, NC
Legal Assistant / Case Manager II
Ensured efficient workflow and adherence to firm policies and procedures
Assisted attorneys in drafting legal documents, conducting legal research, and preparing for trial
Managed pre-litigation cases, including organizing and maintaining case files, scheduling complex litigation court appearances, and coordinating with opposing counsel
Conducted client interviews and maintained regular communication to update clients on case progress
Utilized legal software and databases to track case developments and manage document production
Assisted in the preparation of deposition outlines, witness lists, and trial exhibits
Conducted legal research on various topics, including case law, statutes, and regulations
Prepared and filed legal documents with courts and government agencies
Assisted in the preparation of settlement agreements and negotiation of settlements with opposing parties
Collaborated with attorneys and support staff to ensure efficient and effective case management
Jeffers, Mann, and Artman Pediatric
Dec 2016 – Mar 2019
Raleigh, NC
Lead Referral Coordinator / Front Office Medical Administrative Assistant
Oversaw daily referral process team operations, coordinated with the nursing, and management team regarding success metric goals, weekly performance reports, and monthly consultation rates
Sent over 125 referrals a day, and following up with over 500 patients per day on the status of their consultation visit
Responded to law firm subpoena requesting medical records and billing statements
Team Build with other lead department heads about compliance and efficient ways to communicate and provide effective care
Corresponded with health insurance companies to verify patients benefits, claims, pre-authorization/prior authorization, and referrals
Research Triangle Institute International
Mar 2016 – Dec 2016
Raleigh, NC
Medical Data Collection Abstractor / File Clerk
Extracted and entered relevant medical and financial information into Citrix-Athena database with 100% accuracy (handling sensitive patient information accordingly)
Analyzed patient records to identify errors and missing information; make data retrieval calls regarding insurance types
Contacted billing departments or compliance departments to discuss patient's vital records for a funded research program through DHHS and CDC
Gathered monthly client feedback survey results, record data into database, and created detailed reports to illustrate trends, projections, and successes
Xerox/ACS Services
Jun 2014 – Mar 2016
Raleigh, NC
Health Insurance Quality Assurance Analyst (QAA)
Performed periodic audits to identify any issues, gaps, or non-compliance with quality standards.
Reviewed 3 teams of 20 representatives work on products, processes, and documentation to ensure they meet the required quality levels.
Offered constructive feedback to team members on their performance and work quality.
Provided coaching and guidance to help team members improve their productivity and meet quality expectations.
Established clear and measurable quality standards aligned with the team's objectives.
Regularly monitor the team's performance against these standards to ensure they are consistently met.
Education
Bryan University
Feb 2018 – Jun 2020
Bachelor's of Science Degree, Paralegal Studies & Litigation Technologies