Fazal Abbas

Experienced Sales, Customer Success and Operations Manager

Message

Intro

Lahore, Pakistan

Operations Supervisor at Ibex Global Solutions

Studied at University of the Punjab

Outsourcing/Offshoring

Joined April 11, 2023

Skills

Languages

English

Fluent

Urdu

Native or Bilingual

About

I'm a seasoned professional in Business Process Outsourcing having worked in Sales, Project management, operations supervisor and customer retention.

Experience

Ibex Global Solutions

Mar 2012 – Present

Lahore Pakistan

Operations Supervisor

My responsibilities are from managing the daily operations of a call center and ensuring that customers receive high-quality service and the set targets are achieved by the team. I am also responsible for monitoring call center metrics, coaching and mentoring team members, ensuring high levels of customer satisfaction, and identifying opportunities to improve the call center's performance.

Education

University of the Punjab

Jan 2002 – Jan 2004

Bachelor's in Arts