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Felipe Marin

Administrative Assistant/ Customer Service

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Intro
Hyattsville, United States
Joined June 4, 2025

Skills

Languages

Spanish
-
Native or Bilingual
About
4 years experience in customer service roles.
Experience
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Maryland Health Connection
Sep 2024 – Feb 2025
Silver Spring MD
Frontdesk/ Administrative assistant
Provided exceptional front-desk service by greeting and triaging clients, assessing their needs, and directing them to appropriate services for enrollment in health insurance programs. Assisted clients with signing up for insurance, ensuring accurate documentation and assisting with the collection, organization, and discreet handling of sensitive personal information. Effectively communicated detailed information about health insurance options, eligibility, and benefits, helping clients make informed decisions. Utilized Microsoft Excel to accurately record and manage customer data, ensuring timely submission of critical reports that contributed to program success and customer outreach.