I provide different services ranging from administrative support to customer care or office assistant. I am also a certified ESL tutor.
Experience
Underground Language Club
May 2023 – Present
ESL Tutor
I engage with students of different English language level, helping them to develop their reading, speaking, writing and listening skills .
I teach topics in context according to the lesson plan.
Roshe stores
Jan 2021 – Present
Lagos, Nigeria
Customer Support
I Interface with customers to answer and resolve their enquiries.
● I manage communication with over 30 customers through multiple communication
channels like emails, Whatsapp, phone and face to face.
● I manage and track customer orders end to end till delivery to give them a seamless
experience
● I manage and keep an inventory of all orders
● I create weekly reports to track business growth and customer
Bankys Private School
Sep 2019 – Sep 2021
Abuja, Nigeria
Class Teacher
● Communicated with customers daily through different channels like email, chat and phone
calls to help them find solutions to their inquiries
● Created learning aids and built communication structures to help over 50 students learn
better
● Provided over 50 students with relevant information and taught topics to students
● Created weekly reports to track and measure the progress of each student and created
tailored solutions to help each student grow
● Updated and kept track of student profile on the database to give insights to students
IKOG Consulting
Nov 2017 – Aug 2018
Abuja, Nigeria
Executive Assistant
● Managed and resolved customer complaints across different communication channels like
chat, email and phone calls
● Created structures to receive and track customers’ orders
● Prepared weekly progress reports to track all queries and ensure no customer’s query was
unattended to
● Wrote, edited and proofread all document formats