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Fenwa Oluwatuyi


ESL Tutor at Underground Language Club
Customer Support at Roshe stores
Studied International Relations at Obafemi Awolowo University
Joined July 27, 2023



Native or Bilingual
I provide different services ranging from administrative support to customer care or office assistant. I am also a certified ESL tutor.
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Underground Language Club
May 2023 – Present
ESL Tutor
I engage with students of different English language level, helping them to develop their reading, speaking, writing and listening skills . I teach topics in context according to the lesson plan.
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Roshe stores
Jan 2021 – Present
Lagos, Nigeria
Customer Support
I Interface with customers to answer and resolve their enquiries. ● I manage communication with over 30 customers through multiple communication channels like emails, Whatsapp, phone and face to face. ● I manage and track customer orders end to end till delivery to give them a seamless experience ● I manage and keep an inventory of all orders ● I create weekly reports to track business growth and customer
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Bankys Private School
Sep 2019 – Sep 2021
Abuja, Nigeria
Class Teacher
● Communicated with customers daily through different channels like email, chat and phone calls to help them find solutions to their inquiries ● Created learning aids and built communication structures to help over 50 students learn better ● Provided over 50 students with relevant information and taught topics to students ● Created weekly reports to track and measure the progress of each student and created tailored solutions to help each student grow ● Updated and kept track of student profile on the database to give insights to students
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IKOG Consulting
Nov 2017 – Aug 2018
Abuja, Nigeria
Executive Assistant
● Managed and resolved customer complaints across different communication channels like chat, email and phone calls ● Created structures to receive and track customers’ orders ● Prepared weekly progress reports to track all queries and ensure no customer’s query was unattended to ● Wrote, edited and proofread all document formats
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Obafemi Awolowo University
Nov 2008 – Mar 2013
Bachelors, International Relations