Fenwa Oluwatuyi, Freelancer

About

I provide different services ranging from administrative support to customer care or office assistant. I am also a certified ESL tutor.

Experience

Underground Language Club

May 2023 – Present

ESL Tutor

I engage with students of different English language level, helping them to develop their reading, speaking, writing and listening skills . I teach topics in context according to the lesson plan.

Roshe stores

Jan 2021 – Present

Lagos, Nigeria

Customer Support

I Interface with customers to answer and resolve their enquiries. ● I manage communication with over 30 customers through multiple communication channels like emails, Whatsapp, phone and face to face. ● I manage and track customer orders end to end till delivery to give them a seamless experience ● I manage and keep an inventory of all orders ● I create weekly reports to track business growth and customer

Bankys Private School

Sep 2019 – Sep 2021

Abuja, Nigeria

Class Teacher

● Communicated with customers daily through different channels like email, chat and phone calls to help them find solutions to their inquiries ● Created learning aids and built communication structures to help over 50 students learn better ● Provided over 50 students with relevant information and taught topics to students ● Created weekly reports to track and measure the progress of each student and created tailored solutions to help each student grow ● Updated and kept track of student profile on the database to give insights to students

IKOG Consulting

Nov 2017 – Aug 2018

Abuja, Nigeria

Executive Assistant

● Managed and resolved customer complaints across different communication channels like chat, email and phone calls ● Created structures to receive and track customers’ orders ● Prepared weekly progress reports to track all queries and ensure no customer’s query was unattended to ● Wrote, edited and proofread all document formats

Education

Obafemi Awolowo University

Nov 2008 – Mar 2013

Bachelors, International Relations

Fenwa Oluwatuyi

Freelancer

Skills

Languages