Highly effective virtual assistant with experience in a wide range of administrative functions and operational oversight to ensure exemplary customer service.
Direct a wide range of office procedures including administration, bookkeeping, customer service, scheduling, event planning, and special projects.
Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams. Leverage outstanding organizational and analytical skills to evaluate and revise the administrative process and improve accuracy and efficiency
Outstanding communication skills to build rapport with clients and employees at lateral and executive levels. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint) QuickBooks, Canva, Google Sheets, Google Docs, Google Drive, Micro, Loom, Slack, Zoom, Social media, and Internet Research.
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Experience
Muthii W.M & Associates
Mar 2021 – Apr 2022
Kenya,Nairobi
Legal Assistant and Customer Support
Aiding the Law Firm with customer service to ensure a high standard of service.
My work was mainly to organize emails, make appointments, and do legal research.
I drafted contracts and often wrote letters of compliance to clients as well as managed clients’ court files.
Answering both general/specific customer questions about the company’s services.
Receiving by greeting the customers and Ushering the clients in readiness to serve and fulfill their needs.
I did office errands which included serving Notices, Delivering letters
Kenya Bureau of Standards
Jun 2018 – Sep 2019
Kenya,Nairobi
Legal Assistant and Customer Support
Receiving and solving incoming customer problems according to the company’s guidelines.
Preparing Invoices after services have been offered as well as writing and issuing receipts.
Doing research and drafting legal documents which included typing and collecting necessary evidence regarding a particular case file.
Data entry into the Court system.
Email management which included responding to emails and sending out necessary correspondences and Notices