I am a highly organized, efficient, and reliable Customer Support Specialist and Virtual Assistant with over 5 years of working experience across different industries. I have a proven track record of providing exceptional support while maintaining confidentiality. I excel in fast-paced, virtual environments and am adept at following established procedures and practices to exceed customer expectations.
Throughout my career, I have created effective and organized environments in which I thrive in providing top-level client support, resolving issues, and developing strong relationships to ensure customer loyalty and business growth. My unique skill set combines exceptional organizational and administrative skills with a focus on ensuring 100% customer satisfaction.
In my previous role as a Virtual Assistant/Customer Service Representative, I handled both inbound and outbound calls, addressed customer queries, and provided follow-up support using various CRM systems such as Freshdesk and Zoho. I provided virtual assistance to the CEO by managing administrative tasks, including business correspondence, data entry, web research, calendar management, and project management. Additionally, I coordinated order processing and delivery to ensure prompt and quality service.
As an Administrative Assistant, I performed a wide range of clerical tasks, including mailing, copying, faxing, filing, and scanning. I also assisted in drafting and editing memos and reports, screened phone calls, and provided a positive first impression of the company to clients and visitors. During my time as a Receptionist, I managed bookings and inquiries through various channels, ensuring a positive experience for guests from check-in to check-out.
In terms of my education, I hold a Bachelor of Science in Public Health. I have also pursued further learning, including a certificate in Data Analytics and i also interned as a Data Analyst. Additionally, I have completed certificate programs in leadership and management in health and project management in global health from the University of Washington.
In summary, I bring a strong work ethic, excellent organizational skills, and a passion for providing top-level customer support. With my experience in various industries and my dedication to exceeding customer expectations, I am confident in my ability to contribute to your team and help drive success.