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Finke Nihinlola

Virtual Assistant/Administrative support

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Intro
Nigeria
Studied Public health at Saint Monica university
Health, Wellness & Fitness
Joined June 10, 2023

Skills

Languages

English
-
Native or Bilingual
About
I am a highly organized, efficient, and reliable Customer Support Specialist and Virtual Assistant with over 5 years of working experience across different industries. I have a proven track record of providing exceptional support while maintaining confidentiality. I excel in fast-paced, virtual environments and am adept at following established procedures and practices to exceed customer expectations. Throughout my career, I have created effective and organized environments in which I thrive in providing top-level client support, resolving issues, and developing strong relationships to ensure customer loyalty and business growth. My unique skill set combines exceptional organizational and administrative skills with a focus on ensuring 100% customer satisfaction. In my previous role as a Virtual Assistant/Customer Service Representative, I handled both inbound and outbound calls, addressed customer queries, and provided follow-up support using various CRM systems such as Freshdesk and Zoho. I provided virtual assistance to the CEO by managing administrative tasks, including business correspondence, data entry, web research, calendar management, and project management. Additionally, I coordinated order processing and delivery to ensure prompt and quality service. As an Administrative Assistant, I performed a wide range of clerical tasks, including mailing, copying, faxing, filing, and scanning. I also assisted in drafting and editing memos and reports, screened phone calls, and provided a positive first impression of the company to clients and visitors. During my time as a Receptionist, I managed bookings and inquiries through various channels, ensuring a positive experience for guests from check-in to check-out. In terms of my education, I hold a Bachelor of Science in Public Health. I have also pursued further learning, including a certificate in Data Analytics and i also interned as a Data Analyst. Additionally, I have completed certificate programs in leadership and management in health and project management in global health from the University of Washington. In summary, I bring a strong work ethic, excellent organizational skills, and a passion for providing top-level customer support. With my experience in various industries and my dedication to exceeding customer expectations, I am confident in my ability to contribute to your team and help drive success.
Experience
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Glamour clothing
Jun 2020 – Aug 2022
Ontario, canada
Virtual Assistant/Customer Service Representative
Responded to both inbound and outbound calls, queries and follow up from customers using Freshdesk, Zoho and other CRM Systems. Virtually assisted the CEO by completing administrative tasks such as; business correspondence, data entry, web research, Calendar management and project management. Coordinated Order processing and delivery to ensure prompt delivery while ensuring quality assurance on all shipped products. Provided administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the CEO's behalf. Filed customer complaints and issues, with +92% of issues resolved to customer satisfaction Answer and direct 30+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts Received payments, issued receipts, kept track of all cash and credit transaction.
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Camtel telecom
Nov 2016 – Oct 2018
Buea, cameroon
Administrative assistant
Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning Assisted in drafting and editing memos, reports. Screened over 60 phone calls daily, taking messages and routing calls when necessary. Greeted all clients and visitors, ensured that they received outstanding first impression of the company.
Education
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Saint Monica university
Sep 2015 – Dec 2018
Bachelor of science in public health, Public health