Friendly and dedicated Customer Service Representative with 2 years of experience providing exceptional service to Nespresso customers in a remote, work-from-home setting. Skilled at troubleshooting customer issues, answering questions about products, and resolving complaints quickly and effectively. Core strengths include:
Provided timely and accurate assistance to Nespresso customers via phone, email, and chat regarding orders, product information, warranties, returns, and general inquiries.
Developed comprehensive knowledge of Nespresso coffee machines, accessories, recipes, and guidelines. Made product recommendations based on customer needs.
Used empathy, active listening, and effective communication to understand customer issues and deliver solutions, resulting in first call resolution over 80% of the time.
Leveraged CRM tools and account history to personalize interactions and provide customized service based on customer preferences and behaviors.
Identified opportunities during customer interactions to upsell products and services to increase satisfaction.
Participated in ongoing training and development to stay updated on new products, features, and brand standards.
Consistently met and exceeded key performance targets, including customer satisfaction scores, call/response times, and Net Promoter Score (NPS).
Energetic and diligent retail professional with 2 years of experience as a Sales Assistant at Dorothy Perkins. Skilled at providing excellent customer service, product knowledge, merchandising, inventory management, and completing daily sales transactions. Core strengths include:
-Developed product expertise and ability to make recommendations to customers based on their needs and preferences. Assisted customers in finding correct sizes and styles.
-Maintained store displays, kept merchandise neatly folded and organized, and restocked items as needed.
Ensured the sales floor consistently looked appealing and promoted sales.
-Consistently met individual sales goals on a monthly and annual basis through effective upselling and cross-selling techniques. Was frequently a top sales performer.
Built rapport with customers through friendly and attentive service.
