Fiorella Buriano, Administrative Assistant

About

I am an enthusiastic and dedicated professional with extensive customer service experience across multiple industries. I am known for being punctual, reliable and trustworthy, and having strong communication skills, a positive “can do” attitude and excellent attention to detail. Finally, I am skilled in problem-solving, time management, and delivering exceptional customer service in fast-paced environments.

Experience

Charlie and Franks Events Catering

Aug 2024 – Feb 2025

Sydney, NSW, Australia

Catering and Customer Care Consultant

• Responding to all incoming telephone and email inquiries, complaints and requests in a professional and sales orientated manner. • Converting quotes to sales, identifying profit opportunities and maximizing revenue outcomes. • Processing invoices and purchase orders in a timely and accurate manner. Maintaining accurate records of all accounts payable transactions. Ensuring timely reconciliations. • Responding to stakeholder feedback immediately and constructively. Communicating with colleagues across all levels of the organisation. • Developing marketing materials and participating in promotional activities, networking events and sales presentations. • Updating and maintaining the company database with accuracy and efficiency. • Assisting Office team members with printing, inventory, production reports, and ordering office supplies.

American Express

Nov 2021 – Jun 2024

Buenos Aires, Argentina

Dispute Analyst

• Reviewing the disputed claims of American Express Card Members and Merchants. • Responding to all customer and merchant queries in a timely and comprehensive manner to ensure their satisfaction. • Analysing complex information and documentation. • Completing fair and thorough disputes investigations to make accurate decisions. • Registering all dispute resolutions in a complaints management system. • Adhering to compliance including laws and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules. • Monitoring disputed transactions for possible fraudulent activity. • Preparing and submitting arbitration cases. • Translating and encrypting documentation. • Managing the Acquirer’s mailbox. • Coaching new team members. • Achieving and exceeding KPIs.

WBL Shipping Agency

Nov 2021 – Nov 2022

Buenos Aires, Argentina

Disbursement Account Assistant

• Performing daily administrative tasks to support the financial team. • Reviewing and processing invoices, accounts receivable and incoming payments related to foreign trade and shipping operations in Argentina. • Verifying discrepancies and resolving customer billing issues by collecting and analyzing account information. • Creating and updating Excel reports and financial statements. • Making sure that all transactions were recorded in Salesforce. • Building and maintaining sound customer relations. • Requesting disbursements for the services provided by the agency. • Negotiating the collection of outstanding debts.

Education

Torcuato Di Tella University

Feb 2017 – Aug 2021

Bachelor , International Studies

Fiorella Buriano

Administrative Assistant

Skills

Languages