I am an enthusiastic and dedicated professional with extensive customer service experience across multiple industries. I am known for being punctual, reliable and trustworthy, and having strong communication skills, a positive “can do” attitude and excellent attention to detail. Finally, I am skilled in problem-solving, time management, and delivering exceptional customer service in fast-paced environments.
Experience
Charlie and Franks Events Catering
Aug 2024 – Feb 2025
Sydney, NSW, Australia
Catering and Customer Care Consultant
• Responding to all incoming telephone and email inquiries, complaints and requests in a professional and sales orientated manner.
• Converting quotes to sales, identifying profit opportunities and maximizing revenue outcomes.
• Processing invoices and purchase orders in a timely and accurate manner. Maintaining accurate records of all accounts payable transactions. Ensuring timely reconciliations.
• Responding to stakeholder feedback immediately and constructively. Communicating with colleagues across all levels of the organisation.
• Developing marketing materials and participating in promotional activities, networking events and sales presentations.
• Updating and maintaining the company database with accuracy and efficiency.
• Assisting Office team members with printing, inventory, production reports, and ordering office supplies.
American Express
Nov 2021 – Jun 2024
Buenos Aires, Argentina
Dispute Analyst
• Reviewing the disputed claims of American Express Card Members and Merchants.
• Responding to all customer and merchant queries in a timely and comprehensive manner to ensure their satisfaction.
• Analysing complex information and documentation.
• Completing fair and thorough disputes investigations to make accurate decisions.
• Registering all dispute resolutions in a complaints management system.
• Adhering to compliance including laws and regulations, privacy and data protection principles, anti-corruption, anti-money laundering, code of conduct and sanction rules.
• Monitoring disputed transactions for possible fraudulent activity.
• Preparing and submitting arbitration cases.
• Translating and encrypting documentation.
• Managing the Acquirer’s mailbox.
• Coaching new team members.
• Achieving and exceeding KPIs.
WBL Shipping Agency
Nov 2021 – Nov 2022
Buenos Aires, Argentina
Disbursement Account Assistant
• Performing daily administrative tasks to support the financial team.
• Reviewing and processing invoices, accounts receivable and incoming payments related to foreign trade and shipping operations in Argentina.
• Verifying discrepancies and resolving customer billing issues by collecting and analyzing account information.
• Creating and updating Excel reports and financial statements.
• Making sure that all transactions were recorded in Salesforce.
• Building and maintaining sound customer relations.
• Requesting disbursements for the services provided by the agency.
• Negotiating the collection of outstanding debts.