Dedicated customer service professional with over 10 years of experience in front-line support, team leadership, and
client satisfaction across in-person and digital environments. Skilled in chat/email communication, issue resolution, and
CRM tools. Passionate about delivering exceptional service and maintaining strong customer relationships in remote
roles.
Experience
The Genuine Dining Co
Jul 2021 – Oct 2024
London
Costumer service representative
Responded to telephone and online inquiries and complaints.
Provided tailored support and recommendations to customers.
Processed orders, returns, and exchanges efficiently.
Resolved issues using problem-solving and active listening techniques.
Met daily customer service quotas with a focus on quality.
