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Flaviola Mella

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Intro
Tirana, Albania
Studied Telecommunication Engineering at Polytechnic University of Tirana
Public Relations & Communications
Joined November 8, 2021

Skills

Languages

English
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Fluent
Spanish
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Intermediate
Albanian
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Native or Bilingual
About
I am Flaviola Mella. My passion is writing, my expertise is telecommunication and my experience is in customer service.
Experience
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Local Web S.R.L
Mar 2019 – Nov 2019
Tirana, Albania
Emergency Customer Support
• Handled emergency line calls 24/7 daily for a “Private Plumbing Emergency Company” in England, assuring that a plumber goes to the customer’s location and the job is successfully finished. • Provided support to track regular target performance and send results to management. • Handled the tasks of providing crucial administrative support in a confidential nature. • Provided a high level of customer service by ensuring every emergency is processed by the system and the plumbers are sent immediately.
Education
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Polytechnic University of Tirana
Nov 2016 – Nov 2020
Bachelor, Telecommunication Engineering