Flaviola Mella

Message

Intro

Tirana, Albania

Studied Telecommunication Engineering at Polytechnic University of Tirana

Public Relations & Communications

Joined November 8, 2021

Skills

Languages

English

Fluent

Spanish

Intermediate

Albanian

Native or Bilingual

About

I am Flaviola Mella. My passion is writing, my expertise is telecommunication and my experience is in customer service.

Experience

Local Web S.R.L

Mar 2019 – Nov 2019

Tirana, Albania

Emergency Customer Support

• Handled emergency line calls 24/7 daily for a “Private Plumbing Emergency Company” in England, assuring that a plumber goes to the customer’s location and the job is successfully finished. • Provided support to track regular target performance and send results to management. • Handled the tasks of providing crucial administrative support in a confidential nature. • Provided a high level of customer service by ensuring every emergency is processed by the system and the plumbers are sent immediately.

Education

Polytechnic University of Tirana

Nov 2016 – Nov 2020

Bachelor, Telecommunication Engineering