I am Flaviola Mella. My passion is writing, my expertise is telecommunication and my experience is in customer service.
Experience
Local Web S.R.L
Mar 2019 – Nov 2019
Tirana, Albania
Emergency Customer Support
• Handled emergency line calls 24/7 daily for a “Private Plumbing Emergency Company” in England, assuring that a plumber goes to the customer’s location and the job is successfully finished.
• Provided support to track regular target performance and send results to management.
• Handled the tasks of providing crucial administrative support in a confidential nature.
• Provided a high level of customer service by ensuring every emergency is processed by the system and the plumbers are sent immediately.