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Franc Janes

Software Quality Assurance Tester | Surpass customer usability expectations by minimizing gaps, mitigating risks, and managing defects.

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03833, United States
Studied Architecture at Massachusetts College of Art and Design
Computer Software
Joined April 13, 2021

Skills

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English
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Native or Bilingual
About
See: https://www.linkedin.com/in/franc-janes Collaborative communicator leveraging inductive reasoning and relationship building to achieve project goals. Adept at complex problem identification with analytical approach while effectively prioritizing, and decision making. Flexible and adaptable team player with proven knowledge of software quality assurance. Experienced SAFe Agile manual functional tester emphasizing usability within new development, regression, and user acceptance testing. Detailed and enthusiastic advocate for surpassing customer and end user expectations, utilizing testing skills to fill quality focused ecommerce position. Strengths: - SAFe Agile, Backlog Refinement - Test Case Matrix Mapping and Writing - Test Sizing, Tasking, Estimating, and Planning - Analyze Automation Campaigns and Security Scans - Support Stability, Usability, and Accessibility - Front End Manual Functional Testing - Incident Investigation - File, Triage, Escalate, and Retest Defects Most recent position: Amadeus, Quality Assurance Tester Supported company SAFe Agile methodology within division for North American Digital Airline Implementation Services, primarily for Southwest Airlines and American Airlines, international markets. Worked with internal and customer product owners, product managers, and developers to provide review and input regarding functional requirements, planning, testing execution, product designs, schedules and defect management status.
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Experience
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Amadeus
Feb 2001 – Dec 2020
Software Quality Assurance Tester
• Increased product quality and integrity as result of supporting SDLC CI/CD and minimizing requirement gaps within definition and documentation of epics, sprints, user stories, and tasks. • Mitigated and resolved development risks, notably with maintaining test data for ecommerce point of sale test credit cards, decreasing product defects and incidents. • Maximized team efficiency through accurately estimating, sizing, and planning within sprints of various appropriate lengths, from 1 to 4 weeks. • Created and mapped matrix of specification requirements to use case and test case definition, completing reliable test planning. • Drove thorough testing, which involved initial automation campaign launching and review, and manual functional user acceptance and regression testing, ensuring customer expectation of development quality. • Triaged priorities based on incident severity and urgency promoting efficient defect management. • Achieved reliable stability, by driving and completing post-mortem reviews with root cause analysis for critical repetitive incidents, and ensuring process change documentation updated. • Optimized comprehensive security testing through launching and reviewing Qualys Web Application Scans and filing critical defects, when applicable. • Emphasized user experience with extensive usability testing including alternate flows and detailed error message handling verification. • Performed accessibility compliance testing for Southwest Airlines, by verifying Web Content Accessibility Guidelines (WCAG) 2.0 AA specification requirements. • Completed new feature validation for American Airlines, including Basic Economy Fares as result of testing availability and pricing, with localization verification of 13 languages, in 21 international markets. • Tested system modifications preparing for implementation. Documented software and application defects, using JIRA bug tracking system, reporting defects to software and web developers.
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American Express
Aug 1988 – Feb 2001
Senior Certified Travel Consultant
Additional Relevant Experience Served as onsite lead consultant for all aspects of corporate and government international travel accounts: Forrester Research, Genzyme, Hanscom AFB, and ETC Emergency Travel Center (24/7 call center). Taught evening courses as Adjunct Faculty Member, Sabre instructor at TEC Travel Education Center.
Education
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Massachusetts College of Art and Design
Sep 1984 – May 1988
Bachelor's, Architecture
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