Francis Abah

Graphics Design | Customer Service | Data Entry

Message

Intro

Abuja, Nigeria

Studied Electrical Electronics Engineering at Federal University of Agriculture Makurdi Benue State Nigeria

Joined June 29, 2023

Skills

Languages

English

Advanced

About

Thank you for the opportunity to share my skills and experience with you. I have over 5 years of experience in graphics design. These high-quality designs range from flyers, logos, banners to jotters, book covers, etc. I make use of design tools such as Photoshop, Adobe Illustrator, Adobe InDesign, Canva and Corel Draw. These tools have aided me in delivering high-quality projects to clients. I have also worked as a customer Service Representative and have over 3 years of expertise in delivering high-quality IT support services with strong analytical and problem-solving skills. These include responding to emails and calls and providing live chat support to users. I am highly organized and have good time management skills A native English Speaker with excellent written and verbal communication skills. I have the ability to deliver projects on time and also keep information confidential. I look forward to working with you

Experience

Outsource Global Technologies Limited

Jan 2018 – May 2023

Abuja Nigeria

Customer Service | IT Support

Responsibilities:  Managed service desk platform daily.  Responded to tickets raised on slack and manage engine service desk platform.  Managed users and computers across Active Directory (AD).  Responded to phone calls and chats online, provided technical support to clients.  Provided email support to users(Both On-site and Remotely)  Provided quarterly system maintenance and performance reports.  Performed data entry tasks and other administrative duties.  Prepared staff daily attendance and leave schedule using google sheets

Education

Federal University of Agriculture Makurdi Benue State Nigeria

Jan 2005 – Jan 2010

B.Eng, Electrical Electronics Engineering