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Francis Abah

Graphics Design | Customer Service | Data Entry

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Abuja, Nigeria
Studied Electrical Electronics Engineering at Federal University of Agriculture Makurdi Benue State Nigeria
Joined June 29, 2023

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English
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About
Thank you for the opportunity to share my skills and experience with you. I have over 5 years of experience in graphics design. These high-quality designs range from flyers, logos, banners to jotters, book covers, etc. I make use of design tools such as Photoshop, Adobe Illustrator, Adobe InDesign, Canva and Corel Draw. These tools have aided me in delivering high-quality projects to clients. I have also worked as a customer Service Representative and have over 3 years of expertise in delivering high-quality IT support services with strong analytical and problem-solving skills. These include responding to emails and calls and providing live chat support to users. I am highly organized and have good time management skills A native English Speaker with excellent written and verbal communication skills. I have the ability to deliver projects on time and also keep information confidential. I look forward to working with you
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Experience
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Outsource Global Technologies Limited
Jan 2018 – May 2023
Abuja Nigeria
Customer Service | IT Support
Responsibilities:  Managed service desk platform daily.  Responded to tickets raised on slack and manage engine service desk platform.  Managed users and computers across Active Directory (AD).  Responded to phone calls and chats online, provided technical support to clients.  Provided email support to users(Both On-site and Remotely)  Provided quarterly system maintenance and performance reports.  Performed data entry tasks and other administrative duties.  Prepared staff daily attendance and leave schedule using google sheets
Education
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Federal University of Agriculture Makurdi Benue State Nigeria
Jan 2005 – Jan 2010
B.Eng, Electrical Electronics Engineering