Thank you for the opportunity to share my skills and experience with you. I have over 5 years of experience in graphics design. These high-quality designs range from flyers, logos, banners to jotters, book covers, etc. I make use of design tools such as Photoshop, Adobe Illustrator, Adobe InDesign, Canva and Corel Draw. These tools have aided me in delivering high-quality projects to clients. I have also worked as a customer Service Representative and have over 3 years of expertise in delivering high-quality IT support services with strong analytical and problem-solving skills. These include responding to emails and calls and providing live chat support to users. I am highly organized and have good time management skills A native English Speaker with excellent written and verbal communication skills. I have the ability to deliver projects on time and also keep information confidential.
I look forward to working with you
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Experience
Outsource Global Technologies Limited
Jan 2018 – May 2023
Abuja Nigeria
Customer Service | IT Support
Responsibilities:
 Managed service desk platform daily.
 Responded to tickets raised on slack and manage engine service desk platform.
 Managed users and computers across Active Directory (AD).
 Responded to phone calls and chats online, provided technical support to clients.
 Provided email support to users(Both On-site and Remotely)
 Provided quarterly system maintenance and performance reports.
 Performed data entry tasks and other administrative duties.
 Prepared staff daily attendance and leave schedule using google sheets
Education
Federal University of Agriculture Makurdi Benue State Nigeria