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Francis Abah

Customer Service | Data Entry

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Intro
Abuja, Nigeria
Studied Electrical Electronics Engineering at Federal University of Agriculture Makurdi Benue State Nigeria
Joined June 29, 2023

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English
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About
Dedicated and results-driven professional with a proven track record in delivering outstanding customer service and meticulous data management. With a background in providing exceptional customer support through email and chat, I have sharpened my communication and problem-solving skills to ensure customer satisfaction and foster lasting relationships. My commitment to delivering prompt and professional resolutions has allowed me to consistently meet and exceed customer expectations. In addition to my customer service expertise, I bring a strong proficiency in data entry, with a keen focus on accuracy and efficiency. My role also involved conducting thorough internet research, utilizing tools such as StreetEasy and Zillow, to gather and verify clients information. I am poised to contribute my expertise to dynamic teams focused on delivering exceptional customer service and maintaining data integrity.
Experience
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Remote Reps
Jun 2020 – Sep 2023
Remote
Customer Service | Data entry
Tasks accomplished (Customer Service) 1.Provided exceptional customer service through email and chat support. 2. Resolved inquiries and issues promptly and professionally. 3.Demonstrated excellent communication skills. 4.Showcased strong problem-solving abilities to ensure customer satisfaction. 5.Built rapport with customers through effective communication. 6.Collaborated with cross-functional teams. 7.Worked together to streamline support processes. 8.Contributed to enhancing overall customer experiences. Tasks accomplished (Data Entry) 1.Consistently inputted 500 data points daily into Google Sheets. 2.Demonstrated a high degree of accuracy and efficiency in data entry tasks. 3.Conducted comprehensive internet research. 4.Gathered and verified client information to ensure data accuracy. 5.Utilized tools such as StreetEasy and Zillow to generate leads. 6.Organized and categorized data in Google Sheets. 7.Implemented a structured system for easy access and retrieval of information.
Education
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Federal University of Agriculture Makurdi Benue State Nigeria
Jan 2005 – Jan 2010
B.Eng, Electrical Electronics Engineering
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