I am a Retail Management graduate with an extensive management and customer service experience. I have worked as an events manager in a big company where I have gained extensive professionalism in handling customers. I believe that great customer service contributes in a big way to the success of any company. I am tactful, professional, and very diligent in customer service.
Experience
Glovo
May 2020 – Mar 2021
Nairobi
Customer relations
I facilitated professional customer service
I handled customer queries and complaints with great skill and tactfulness.
I facilitated smooth interactions between couriers and customers
Goldwings Events
Apr 2010 – Feb 2020
Nairobi
Events Manager.
I planned, management and executed successful events for corporates and individual customers.
I maintained many successful accounts for the company
I delivered great customer service which brought many return customers.
Education
Jomo Kenyatta university of agriculture and technology