Francis Mwangi

I am a graduate in Retail management. I have great experience in event planning and management. I work any role in the retail value chain.

Message

Intro

Nairobi, Kenya

Studied at Jomo Kenyatta university of agriculture and technology

Joined May 13, 2022

Skills

Languages

English

Fluent

About

I am a Retail Management graduate with an extensive management and customer service experience. I have worked as an events manager in a big company where I have gained extensive professionalism in handling customers. I believe that great customer service contributes in a big way to the success of any company. I am tactful, professional, and very diligent in customer service.

Experience

Glovo

May 2020 – Mar 2021

Nairobi

Customer relations

I facilitated professional customer service I handled customer queries and complaints with great skill and tactfulness. I facilitated smooth interactions between couriers and customers

Goldwings Events

Apr 2010 – Feb 2020

Nairobi

Events Manager.

I planned, management and executed successful events for corporates and individual customers. I maintained many successful accounts for the company I delivered great customer service which brought many return customers.

Education

Jomo Kenyatta university of agriculture and technology

Jan 2010 – Dec 2012

Retail management