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Francis Mwangi

I am a graduate in Retail management. I have great experience in event planning and management. I work any role in the retail value chain.

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Intro
Nairobi, Kenya
Studied at Jomo Kenyatta university of agriculture and technology
Joined May 13, 2022

Skills

Languages

English
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Fluent
About
I am a Retail Management graduate with an extensive management and customer service experience. I have worked as an events manager in a big company where I have gained extensive professionalism in handling customers. I believe that great customer service contributes in a big way to the success of any company. I am tactful, professional, and very diligent in customer service.
Experience
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Glovo
May 2020 – Mar 2021
Nairobi
Customer relations
I facilitated professional customer service I handled customer queries and complaints with great skill and tactfulness. I facilitated smooth interactions between couriers and customers
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Goldwings Events
Apr 2010 – Feb 2020
Nairobi
Events Manager.
I planned, management and executed successful events for corporates and individual customers. I maintained many successful accounts for the company I delivered great customer service which brought many return customers.
Education
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Jomo Kenyatta university of agriculture and technology
Jan 2010 – Dec 2012
Retail management