Franck Ridel, Penetration tester and cybersecurity consultant

CTG IT Solutions

Jul 2024 – Present

Luxembourg (Luxembourg)

Cybersecurity Consultant

Société Générale

Dec 2021 – May 2024

Bucharest (Romania)

Penetration Tester

G3C team: Web Apps (cloud and self-hosted) and Infra Penetration Testing and Security Risk Assessments for Société Générale and its subsidiaries around the world. Helping developer teams understand and fix found vulnerabilities during the penetration test, and translating reports for teams working in French countries. Did a video conference to technical teams showing how to use Fedora Linux as a pentester operating system and avoid Debian-based distributions to people comfortable with Fedora, CentOS and Red Hat (c.f "Publications" section below).

Conectys

Nov 2020 – Dec 2021

Bucharest (Romania)

Technical Support Representative

Nvidia project : Helpdesk technician for NVIDIA products, fixing issues and bugs for graphics cards, firmwares, Shield TVs, GeForce Experience, GeForce Now, Jetson. Helped non-French speakers in the QA team for transcriptions and translating conversations for quality reviews.

Cegedim

Jan 2020 – Aug 2020

Bucharest (Romania)

Help Desk Analyst

Help Desk analyst level 1 providing assistance for a medical software written in Java and its online equivalent. Also provided level 2 assistance to avoid a long wait when doctors faced an emergency.

Webhelp

Mar 2018 – Jan 2020

Bucharest (Romania)

Customer Technical Service Analyst

Bouygues Telecom Project : March - September 2018 - Part of the SWAT Team: Customer assistance (chat/email/call) and colleagues support for solving difficult cases and improving speeches, technical assistance and quality reviews. Samsung Project : September 2018 - September 2019: Technical assistance (chat/email/call) for Samsung Smart TVs and their operating system Tizen. Helped for mobile phone assistance, log error reports for Android phone and tablet users, Samsung forum moderation and content writing. Created a Wordpress website Samsung University (c.f "Projects" section below) that contained hints and tricks for customers and helping them faster during the chats conversation by providing the proper blog post. Eurostar Project : September 2019 - january 2020: Customer support for bookings

Town hall

Jun 2016 – Aug 2016

Pont-Audemer (France)

IT Operations Manager / IT Helpdesk

Management and maintenance of workstations running Windows 7 and servers running Debian and Red Hat, securing websites by coding a reverse proxy. Helped employees with a technical problem or assistance with the use or configuration of softwares, antivirus, firewalls

Town hall

Mar 2016 – Apr 2016

Lisieux (France)

IT Operations Manager (Internship)

Management of Windows server and townhall's websites/tools

C..TEXDEV

Jan 2015 – Mar 2015

Caen (France)

PHP Developer (Internship)

PHP developer for CTEXDEV, which developed iOS apps for people with autism, to help them build a website designed for customer reviews : http://communicotool.com/

Independent

Mar 2004 – Dec 2013

Lisieux (France)

Guitar teacher

Independent guitar teacher in Lisieux. Lessons given at Lisieux in Lexomusic, Select Music and at student ghomes at Lisieux and Deauville. Helped some of them prepare concerts,studio recording and auditions in music schools.

N.K.S.

Oct 2013 – Nov 2013

Pont-Audemer (France)

Back-office manager

Back-office manager under Prestashop of the site http://www.nks.fr/ . Helped the CEO for the stock management and updating prices/discounts/offers in backend

Franck Ridel

Penetration tester and cybersecurity consultant

Skills

Languages