Frank Beyer, Jack of all tech trades

Ross Stores, Inc

Sep 2023 – May 2024

Dublin, CA

Help Desk Analyst II

Working with non-technical people to resolve technical issues on everything from Windows based Point-of-Sale systems, to workstations, to networking, to IoT devices.

Telecom Inc

Jun 2020 – Mar 2023

Oakland, CA

Systems Administrator

As the Systems Administrator for a small contact center company, one has to wear many hats. I’ve had to do everything from importing data into databases, to racking servers and running cables, to administering periodic phishing attack simulations, to firewall administration, to Active Directory and Office 365 administration, and even supporting end users in this Windows shop. This was a 99% remote work position, only going into the office when there was a server or workstation issue that could not be handled from afar.

Five9

Sep 2019 – Feb 2020

San Ramon, CA

NOC Technician

Five9 provides services for call centers, everything from VOIP, to Databases, to online chat. In my role in the Five9 NOC, I have had the opportunity to add IP Telephony and Google Cloud Platform Fundamentals training to my skill-set.

Splunk

Jan 2018 – Jul 2019

San Francisco, CA

NOC Engineer/Systems Administrator

The Splunk Cloud NOC works hand-in-hand with the Site Reliability Engineering team and the Splunk Product Support team to ensure that customers’ cloud-based Splunk solution is working as reliably as possible. In my role as a NOC Engineer I worked in an Ubuntu Linux shop, performing maintenance, handling alarms and critical issues, creating documentation, and interfacing with and coordinating between teams around the world.

TiVo

Sep 2016 – Dec 2017

San Jose, CA

Systems Administrator

In my second stint with TiVo, I worked in the network operations center, handling maintenance and troubleshooting of issues for both Linux and Windows based servers, as well as handling front-line contact with partner companies under critical situations.

TiVo

Jun 2014 – Mar 2016

San Jose, CA

Systems Integration Engineer – Global Operations

While working for TiVo, I collaborated with project managers to ensure on-time delivery of projects for partner companies (Cable and satellite providers). Configuring and troubleshooting video on demand and pay-per-view systems was also a large portion of my job. Additionally, I assisted in the setup and configuration of datacenter equipment, and with troubleshooting of the custom Linux distribution of the TiVo set-top box

Walmart.com

Dec 2009 – May 2014

San Bruno, CA

Senior Operations Analyst – Site Operations

In this position, I supported both back end and customer facing servers in a primarily UNIX based environment.

AT&T Internet Services

Dec 1999 – Dec 2009

San Ramon, CA

Connectivity Specialist II – National IP Resource Center

In my 10 years with what became AT&T Internet Services (The company was originally Pacific Bell Internet Services, and went through a number of name changes in the time I was there), I started as first tier technical support for residential customers, and worked my way up through the ranks until I was second tier in their Network Operations Group (The “National IP Resource Center”). During that time, I’ve troubleshot everything from dial-up modem and DSL connections, to Frame Relay and ATM connections, to BGP and DNS problems.

Frank Beyer

Jack of all tech trades

Skills