Franz Mestidio

I am your all-rounder support

Message

Intro

Manila, Philippines

Studied Technical Teaching at Technological University of the Philippines Manila

Outsourcing/Offshoring

Joined October 10, 2022

Skills

Languages

English

Fluent

About

To provide all virtual support that a business or an individual needs. Be it in administrative support, voice or non-voice support, customer or technical services, email management, reporting, order management and scheduling.

Experience

Intrado

Jun 2017 – Jun 2022

Philippines

Scheduling and Workforce Supervisor

Responsible for everyone's day to day schedule, assignment of tasks, monitoring of breaks and attendance. Responsible to make sure that all workload on a company level is distributed among staff and will fit into agents schedules.

EastWest Bank

Mar 2013 – Aug 2013

Philippines

Collections Officer

Responsible for collection activities such as making outbound calls and answering collection related inquiries.

Datacom

Sep 2012 – Mar 2013

Philippines

Tier 2 Technical Support for Microsoft

Responsible for all technical solutions for all Microsoft products including operating systems and Offices.

Teletech

Sep 2011 – Sep 2012

Philippines

Workforce Specialist

Responsible for monitoring real time call volume, schedule adherence and make adjustment to staffing whenever necessary.

Teletech

Jul 2009 – Sep 2011

Philippines

Customer support for AT&T & Telstra -Teletech

Responsible for all technical solutions for AT&T DSL, phone and TV services through inbound, email and chat support.

American Data Exchange Company

May 2007 – Jul 2009

Philippines

Administrative Reviewer for Bank of America

Administrative support for house and lot appraisals. Document processing.

Education

Technological University of the Philippines Manila

Jun 2003 – Jun 2008

Bachelor of Technical Teaching Education, Technical Teaching