To provide all virtual support that a business or an individual needs. Be it in
administrative support, voice or non-voice support, customer or technical
services, email management, reporting, order management and scheduling.
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Experience
Intrado
Jun 2017 – Jun 2022
Philippines
Scheduling and Workforce Supervisor
Responsible for everyone's day to day schedule, assignment of tasks, monitoring of breaks
and attendance. Responsible to make sure that all workload on a company level is
distributed among staff and will fit into agents schedules.
EastWest Bank
Mar 2013 – Aug 2013
Philippines
Collections Officer
Responsible for collection activities such as making outbound calls and answering
collection related inquiries.
Datacom
Sep 2012 – Mar 2013
Philippines
Tier 2 Technical Support for Microsoft
Responsible for all technical solutions for all Microsoft products including operating
systems and Offices.
Teletech
Sep 2011 – Sep 2012
Philippines
Workforce Specialist
Responsible for monitoring real time call volume, schedule adherence and make
adjustment to staffing whenever necessary.
Teletech
Jul 2009 – Sep 2011
Philippines
Customer support for AT&T & Telstra -Teletech
Responsible for all technical solutions for AT&T DSL, phone and TV services through inbound, email and chat support.
American Data Exchange Company
May 2007 – Jul 2009
Philippines
Administrative Reviewer for Bank of America
Administrative support for house and lot appraisals. Document processing.
Education
Technological University of the Philippines Manila
Jun 2003 – Jun 2008
Bachelor of Technical Teaching Education, Technical Teaching