Frauline Dare Jo, Industrial Engineer/Technical Care Associate

About

I’m Frauline Dare Jo, an industrial engineering graduate with a passion for organization, problem-solving, and effective communication. My experience as a Technical Care Associate at Amazon taught me how to multitask under pressure while providing excellent customer support through email, chat, and calls. I also have a background in ESL teaching, content planning, and project management, which have strengthened my ability to coordinate tasks, streamline processes, and connect with people. I enjoy roles that challenge me to be detail-oriented, proactive, and adaptable, and I’m always eager to learn and grow in a dynamic work environment.

Experience

Amazon Customer Care

May 2023 – Jul 2024

Cebu City

Technical Care Associate

As a Technical Care Associate at Amazon, I provided customer support through email, chat, and phone, assisting customers with troubleshooting product issues, processing returns, and resolving account-related concerns. I managed multiple inquiries simultaneously, ensuring quick and accurate responses while maintaining a high level of customer satisfaction. My role required strong problem-solving skills, attention to detail, and the ability to communicate complex solutions in a clear and concise manner. I also collaborated with internal teams to escalate issues when necessary and contributed to improving support processes for a better customer experience.

51Talk

Nov 2019 – Dec 2021

Cebu City

English Teacher

As an ESL Teacher at 51Talk, I provided online English lessons to non-native speakers, focusing on improving their grammar, pronunciation, and conversational skills. I tailored lesson plans to fit each student's learning style and proficiency level, ensuring engaging and effective instruction. My role required strong communication skills, patience, and the ability to create a positive and interactive learning environment. I also provided feedback and progress assessments to help students build confidence and fluency in English. This experience strengthened my ability to adapt to different learners and deliver high-quality, student-centered instruction.

Education

University of San Carlos

May 2015 – Jun 2022

Engineering, Industrial Engineering

Frauline Dare Jo

Industrial Engineer/Technical Care Associate

Skills

Languages