Gabriel Sosa

Customer Support Specialist

Message

Intro

San Lorenzo, Paraguay

HEAD OF TECHNICAL SERVICE at Tecnoventas

Studied Programming at Universidad Americana

Joined July 9, 2025

Skills

Languages

Spanish

Native or Bilingual

English

Advanced

Experience

Tecnoventas

Dec 2023 – Present

Paraguay

HEAD OF TECHNICAL SERVICE

- Led the technical support team, overseeing repairs, customer service, and inventory management.

Tecnoventas

Feb 2018 – Nov 2023

Paraguay

TECHNICAL SERVICE

- Diagnosed and repaired a wide range of electronic devices, including desktops, laptops, and peripherals. - Installed operating systems, drivers, and essential software for clients. - Delivered personalized technical solutions and advice to improve customer satisfaction.

Tecnoventas

Jan 2016 – Jan 2018

Paraguay

CUSTOMER SERVICE

- Provided specialized advice to clients in the sale of electronic products (computers, notebooks, mobile phones, accessories, and peripherals), explaining technical specifications, compatibility, and benefits. - Resolved post-sale queries and issues (device setup, warranties, returns), ensuring a satisfying customer experience.

Education

Universidad Americana

Mar 2020 – Jul 2025

Systems Analysis, Programming