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Gabriel Sosa

Customer Support Specialist

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Intro
San Lorenzo, Paraguay
HEAD OF TECHNICAL SERVICE at Tecnoventas
Studied Programming at Universidad Americana
Joined July 9, 2025

Skills

Languages

Spanish
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Native or Bilingual
English
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Advanced
Experience
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Tecnoventas
Dec 2023 – Present
Paraguay
HEAD OF TECHNICAL SERVICE
- Led the technical support team, overseeing repairs, customer service, and inventory management.
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Tecnoventas
Feb 2018 – Nov 2023
Paraguay
TECHNICAL SERVICE
- Diagnosed and repaired a wide range of electronic devices, including desktops, laptops, and peripherals. - Installed operating systems, drivers, and essential software for clients. - Delivered personalized technical solutions and advice to improve customer satisfaction.
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Tecnoventas
Jan 2016 – Jan 2018
Paraguay
CUSTOMER SERVICE
- Provided specialized advice to clients in the sale of electronic products (computers, notebooks, mobile phones, accessories, and peripherals), explaining technical specifications, compatibility, and benefits. - Resolved post-sale queries and issues (device setup, warranties, returns), ensuring a satisfying customer experience.
Education
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Universidad Americana
Mar 2020 – Jul 2025
Systems Analysis, Programming