Gabriela Royes, I'm Gabriela! I thrive in collaborative environments where my client service and administrative skills make an impact. Let's connect!

About

Results-driven team player known for exceptional Customer and Product Service. Recognized for strong work ethic and proficiency in oral and written communication. Adept at streamlining operations and providing seamless administrative support.

Experience

Freelance

Feb 2022 – Present

Remote

Virtual Assistant

Executive Administrative and Technical support for clients across varying sectors. Efficient calendar and email management, inclusive of screening and replying to emails, improving overall daily response times. Managed inquiries from inbound calls, created and maintained digital databases. Created reports made from meeting minutes as well as other correspondences. Personal assistance tasks included travel and dining arrangements as well as personal care appointments.

ItelBPO

Nov 2016 – Jan 2022

Kingston, Jamaica

Customer Service Specialist/Billing Specialist/Reservation Specialist/Recruiter

Efficient troubleshooting of online order and loyalty account issues. Strong interpersonal communication skills aided in the increase of resolution rates for US based clients by 75%. Recognized by clients on multiple occasions for exceeding monthly KPI’s though use of active listening and identification of customer’s needs. Addressed billing concerns, leading to an increase in customer satisfaction. Upon promotion to a specialized HR team, demonstrated expertise in recruitment by conducting phone interviews and successfully matching over 50 candidates with suitable positions. Skillset positively impacted revenue growth for company.

Hawkeye Electronic Security

Jul 2014 – Sep 2016

Kingston, Jamaica

Data Entry Analyst/ Receptionist

Organized and interpreted data for use by marketing and billing departments. Promoted to Receptionist after one year. Managed front desk operations which aided in better inter-company communication and overall office functionality. Managed minor customer disputes.

Education

University of the West Indies

Aug 2022 – Present

BA, Media and Communication

Gabriela Royes

I'm Gabriela! I thrive in collaborative environments where my client service and administrative skills make an impact. Let's connect!

Skills

Languages