Gabrielle Douglas

Freelance Writer & Administrative Lead

Message

Intro

Lafayette, LA, United States

Freelance Writer at The Urban Writers

Studied Medical Terminology at Rice University via Coursera

Studied Digital Marketing & SEO at Udemy

Studied English Writing at Loyola University New Orleans

Writing & Editing

Joined June 7, 2024

Skills

Languages

English

Native or Bilingual

About

l am a multitalented administrative assistant, project manager, and creative specialist with a diverse background in building spaces for comfort, reflection, awareness, and growth via art, composition, and service. I have experience with both in-person and hybrid workplaces and facility with both workstyles.

Experience

The Urban Writers

May 2024 – Present

Remote

Freelance Writer

Provide copywriting and manuscript-writing to-order on a per-client basis

Virtual Management and Assisting Company

Sep 2021 – May 2022

Remote

Project Manager & Creative Specialist

Remotely conduct day-to-day project coordination, planning, and implementation across multiple teams and departments. Provide informed creative input and editorial, copywriting, ghostwriting, and digital illustration skills to international, team-based brand management and content-generating projects.

Task Away

Oct 2021 – Apr 2022

Remote

Virtual Assistant

Answer emails, text messages, and phone calls from customers. Schedule appointments and manage calendars. Conduct online research on behalf of clients. Perform data entry and clerical tasks.

Artifact Uprising

May 2020 – Sep 2020

Remote

Technical Support Specialist

Handle customer technical support cases through ticket systems in Magento and Zendesk. Maintain client confidence by keeping their information confidential and providing compassionate customer support. Manage a dynamic workload with tasks of varying and diverse priority and urgency levels. Perform data entry and error documentation.

Witch Niche

Sep 2016 – May 2019

Remote

Creative Assistant

Remotely provide editorial input and creative assistance to a content marketing team for brand management and social media projects. Contribute copywriting, graphic design, and digital illustration skills toward the creation of branded content and digital marketing campaigns.

Loyola University Media Services

Sep 2015 – Apr 2018

New Orleans, LA

Media Assistant

Customer service and technical support in person and over the phone. Maintenance of Windows, Macintosh, and Ubuntu OS computers as well as projectors, cameras, and microphones. Weekly logging of inventory. Mail retrieval for staff members and library.

Education

Rice University via Coursera

May 2022 – Jun 2022

Certification, Medical Terminology

Udemy

Nov 2021 – Dec 2021

Certification, Digital Marketing & SEO

Loyola University New Orleans

Aug 2015 – May 2020

Bachelor's Degree, English Writing