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Gabrielle Douglas

Freelance Writer & Administrative Lead

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Intro
Lafayette, LA, United States
Freelance Writer at The Urban Writers
Studied Medical Terminology at Rice University via Coursera
Studied Digital Marketing & SEO at Udemy
Studied English Writing at Loyola University New Orleans
Writing & Editing
Joined June 7, 2024

Skills

Languages

English
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Native or Bilingual
About
l am a multitalented administrative assistant, project manager, and creative specialist with a diverse background in building spaces for comfort, reflection, awareness, and growth via art, composition, and service. I have experience with both in-person and hybrid workplaces and facility with both workstyles.
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Experience
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The Urban Writers
May 2024 – Present
Remote
Freelance Writer
Provide copywriting and manuscript-writing to-order on a per-client basis
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Virtual Management and Assisting Company
Sep 2021 – May 2022
Remote
Project Manager & Creative Specialist
Remotely conduct day-to-day project coordination, planning, and implementation across multiple teams and departments. Provide informed creative input and editorial, copywriting, ghostwriting, and digital illustration skills to international, team-based brand management and content-generating projects.
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Task Away
Oct 2021 – Apr 2022
Remote
Virtual Assistant
Answer emails, text messages, and phone calls from customers. Schedule appointments and manage calendars. Conduct online research on behalf of clients. Perform data entry and clerical tasks.
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Artifact Uprising
May 2020 – Sep 2020
Remote
Technical Support Specialist
Handle customer technical support cases through ticket systems in Magento and Zendesk. Maintain client confidence by keeping their information confidential and providing compassionate customer support. Manage a dynamic workload with tasks of varying and diverse priority and urgency levels. Perform data entry and error documentation.
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Witch Niche
Sep 2016 – May 2019
Remote
Creative Assistant
Remotely provide editorial input and creative assistance to a content marketing team for brand management and social media projects. Contribute copywriting, graphic design, and digital illustration skills toward the creation of branded content and digital marketing campaigns.
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Loyola University Media Services
Sep 2015 – Apr 2018
New Orleans, LA
Media Assistant
Customer service and technical support in person and over the phone. Maintenance of Windows, Macintosh, and Ubuntu OS computers as well as projectors, cameras, and microphones. Weekly logging of inventory. Mail retrieval for staff members and library.
Education
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Rice University via Coursera
May 2022 – Jun 2022
Certification, Medical Terminology
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Udemy
Nov 2021 – Dec 2021
Certification, Digital Marketing & SEO
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Loyola University New Orleans
Aug 2015 – May 2020
Bachelor's Degree, English Writing