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Gadson Kabiru

Customer Service Representative.

Customer Service Representative at CEO's Cozy Closet
Studied at Kenyatta University
Joined July 26, 2023



Do you need a customer service representative to manage customer complaints and questions? I can help your business in this front, so look no further! I am confident to meet your expectations through my skills like prompt communication through excellent phone contact handling skills and active listening, professionalism and ability to adapt to different characters. I am a customer support expert with over 4 years’ experience in assisting clients through phone, email and chat support. With me, customer satisfaction is guaranteed. Why you should hire me -I hold a bachelor’s degree in Animal Production & Health Management, hence my ability to handle customer complaints and solve their problems. -Excellent skills in handling phone contact and active listening. -Excellent communication and presentation skills. -I am familiar with CRM systems and practices. -I am able to adapt and also respond to diverse types of customers. -I constantly communicate with clients to ensure that every bit of their concern is clarified. My goal as an experienced customer support/service expert is to help you improve your business and attain your goals including increasing social shares and sales. Hire me now and get value for your money.
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CEO's Cozy Closet
Aug 2021 – Present
Nairobi, KE
Customer Service Representative
I manage over 250 calls every week, handling escalated complaints through phone, live-chat and email with a calm and patient demeanor. My skills in active listening, excellent verbal and written communication, problem solving and conflict resolution help guarantee customer satisfaction. For better customer experience, I help clients create accounts with the company, complete purchases, upgrades/returns and frequently provide necessary technical assistance. I also mentor new employees and interns alike.
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Kenyatta University
Sep 2011 – Dec 2015
Bachelor of Science in Animal Production & Health Management