Gadson Kabiru

Customer Service Representative.

Message

Intro

Kenya

Customer Service Representative at CEO's Cozy Closet

Studied at Kenyatta University

Joined July 26, 2023

Skills

Languages

English

Fluent

About

Do you need a customer service representative to manage customer complaints and questions? I can help your business in this front, so look no further! I am confident to meet your expectations through my skills like prompt communication through excellent phone contact handling skills and active listening, professionalism and ability to adapt to different characters. I am a customer support expert with over 4 years’ experience in assisting clients through phone, email and chat support. With me, customer satisfaction is guaranteed. Why you should hire me -I hold a bachelor’s degree in Animal Production & Health Management, hence my ability to handle customer complaints and solve their problems. -Excellent skills in handling phone contact and active listening. -Excellent communication and presentation skills. -I am familiar with CRM systems and practices. -I am able to adapt and also respond to diverse types of customers. -I constantly communicate with clients to ensure that every bit of their concern is clarified. My goal as an experienced customer support/service expert is to help you improve your business and attain your goals including increasing social shares and sales. Hire me now and get value for your money.

Experience

CEO's Cozy Closet

Aug 2021 – Present

Nairobi, KE

Customer Service Representative

I manage over 250 calls every week, handling escalated complaints through phone, live-chat and email with a calm and patient demeanor. My skills in active listening, excellent verbal and written communication, problem solving and conflict resolution help guarantee customer satisfaction. For better customer experience, I help clients create accounts with the company, complete purchases, upgrades/returns and frequently provide necessary technical assistance. I also mentor new employees and interns alike.

Education

Kenyatta University

Sep 2011 – Dec 2015

Bachelor of Science in Animal Production & Health Management