Gamu Ngwenya, Remote Travel Consultant | Sales Appointment Setter | Customer Support Specialist

About

Hey there! I’m a remote professional with a background in travel consulting, appointment setting, and customer service. I thrive in remote environments and work comfortably with tools like Google Suite, Microsoft Teams, and CRM systems. Whether I’m helping clients plan the perfect trip or managing leads in a sales pipeline, I bring focus, efficiency, and a calm attitude to the table. I’m used to juggling different tasks, managing my time independently, and adapting quickly, all the essentials for remote work. I’m currently open to new remote opportunities where I can bring value, learn, and grow.

Experience

Forever Freedom

Apr 2025 – Present

Remote

Virtual Client Support & Lead Coordination

•Handled large volumes of outbound calls to U.S. based clients, gathering and verifying key information to pre-qualify households for energy consultation services. •Communicated clearly and professionally with diverse clients across time zones, demonstrating patience, organisation, and a calm, customer-first approach. •Managed appointment scheduling, updated CRM entries, and maintained accurate records of outreach and engagement. •Adapted communication scripts and documentation based on customer responses and changing program requirements.

Asaptickets

Jan 2025 – Apr 2025

Remote

Independent travel agent

Managed client travel needs remotely, including flights, accommodation, and itineraries •Conducted thorough research using travel websites and search engines to find best travel deals •Followed up with 30–75+ leads daily through cold calling and email to convert inquiries into bookings •Provided excellent customer service by addressing concerns, updating bookings, and ensuring smooth travel experiences •Maintained organised records using CRM systems and managed communication via Google Meet and Microsoft Teams •Worked independently while meeting daily goals and adapting to a fast-paced, results-driven environment

Pamwe Mining Services

Jan 2022 – Dec 2024

South Africa

Junior Administrative Assistant

•Updated and maintained client files, ensuring accuracy and confidentiality. •Arranged travel and accommodation for employees, optimising schedules and budgets. •Managed phone calls and correspondence, acting as a liaison between departments. •Controlled correspondence and maintained internal data, streamlining communication processes. •Organised employee paperwork, ensuring compliance with company policies.

Education

University of South Africa

Jan 2025 – Present

Bachelor’s degree in Information Science , Information Science

Gamu Ngwenya

Remote Travel Consultant | Sales Appointment Setter | Customer Support Specialist

Skills

Languages