I am a passionate customer service expert with 7 years of experience.
I consider myself to be a people person, so it is easy for me to build rapport. I like to understand people's needs and provide them with assistance. I also enjoy creating a great experience for both, the customer and the company that I work with.
I am goal-oriented, self-motivated, disciplined, emotionally intelligent and responsible.
Experience
Academia de Lenguas
Feb 2022 – Present
Santo Domingo, Dominican Republic
Academic Coordinator
• Hand-pick, choose, interview and hire teachers, according to the requirements and their capabilities.
• Coordinate and assign classes, both, virtual and in-person, for teachers and students.
• Provide all kinds of support required by teachers and students in different aspects, being technical or academic.
• Be the connection between the sales department and the teachers.
• Ensure a good environment to deliver satisfaction to both, teachers and students.
• Receive, manage and sort out inquiries and complaints from teachers and students.
• Register teacher’s attendance to generate payroll.
• Handle and use all the digital tools needed in order to comply with all duties.
