* Answered customer questions and addressed problems and complaints in person and via phone.
* Handled complaints from customers by empathetically listening, recording details and offering solutions.
* Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
* Supervised cashiers in processing credit, debit and cash payments to streamline sales.
* Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
* Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Abm
May 2019 – Jan 2020
Orlando Florida
Cabin Cleaning Agent
Disposed of trash, cleaned and organized and maintained supply inventory.
* Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable. *Removed trash from receptacles and seat pockets and replenished aircraft supplies
* Removed exterior exhaust stains and washed down aircraft's structural parts
* Washed, disinfected and restocked lavatories to meet usage demands.
DD’s Discount
Apr 2017 – Jan 2018
Kissimmee Florida
Associate Cashier
* Worked closely with front-end staff to assist customers.
* Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
* Assisted with purchases, locating items and signing up for rewards programs.
* Promoted specific item options to drive sales and achieve add-on purchases.
* Scanned customer purchases, supporting transactions to streamline sales process.
* Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
* Helped with purchases and signed customers up for rewards program.
