Geneva Jacinto

Customer Service Representative

Message

Intro

Manila, Philippines

Studied Business Information Management at Asian Institute of Science and Technology

Joined April 2, 2025

Skills

Languages

English

Advanced

About

I am a motivated and driven professional with knowledge of the field and top skills in communication, data entry, collaboration, and leadership. I have various experiences in providing top-notch customer service and helping Amazon sellers, medical professionals, medical insurance members, and car wash company businesses in the United States. I worked as a customer service representative for 13 years and have experience in a remote work setup since 2020. Part of my daily responsibilities are answering customer queries via phone, email, and chat, helping the business with client retentions, and ensuring customer satisfaction without compromising the work quality and the company's standard operating procedures. Assisted medical professionals and insurance members with benefits, eligibility, claims, and authorization requests. Served as a team leader at Amazon Seller Support and helped the team scorecard increase by 30%, first point of escalation, and attended client collaboration, feedback, business plans, and strategies. I also worked as an Amazon FBA Reimbursement Support and ensured high quality of work in data entry with 100% accuracy in handling each case ticket. If you are looking for a detail-oriented, critical thinker and reliable team member, I would love the opportunity to expand on some of my career highlights and most remarkable achievements. Here are my contact details where you can easily reach me. Email:

genevajacinto18@gmail.com

Phone: +63 9812643348

Experience

Getida

Jul 2023 – Feb 2025

New Jersey, United States

Fulfilled by Amazon Reimbursement Specialist

Assisted FBA Amazon sellers in identifying lost and damaged units or products that qualify for reimbursements according to Amazon policy.

Zips Carwash

Sep 2022 – Jul 2023

United States

Point of Contact - Customer Service Representative

Assisted carwash customers with product-related questions, feedback and complaints. Helped with client retention by enrolling the customers to the cost-effective membership and continue receive the great quality of service.

Optum Global Solutions

Sep 2018 – Aug 2022

United States

Member Service - Customer Service Representative

Assisted insured members with their general enquiries, benefits, eligibility, claims and authorization requests via inbound calls and chat.

Blue Cross and Blue Shield

Sep 2016 – Aug 2018

North Carolina, United States

Medical Provider Support - Customer Service Representative

HIPAA Law-compliant. Assisted medical staff, doctors, and nurses with the member's eligibility and benefits, claims status and authorization requests via inbound calls.

IBM / Concentrix

Sep 2011 – Jul 2016

United States

Amazon Seller Support - Customer Service Representative / Team Lead

Assisted Amazon sellers with their account health, A-Z claims, invalid feedback removal request and order status. Handled customer queries via phone, email and chat and served as a Team Lead for 3 years and helped team's scorecard increase. Experienced with client collaboration, feedback and business strategy.

Education

Asian Institute of Science and Technology

Jun 2009 – Apr 2011

Associate Degree, Business Information Management