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Georgia Oboma

Experienced CSR and Account Management Specialist Driving Social Impact and Client Success.

Experienced in Customer Service & Account Management. Passionate about building strong client relationships. Results-driven team player and leader, attentive to details, and focused on achieving excellence. Let's elevate customer experiences together!
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Frangiosa Farms
Jan 2022 – May 2023
Account Manager
Managed over 200 accounts, resulting in increased sales revenue by 15%.  Achieved a customer satisfaction rate of 95% and a client retention rate of 90%.  Generated a 10% increase in upselling and cross-selling revenue.  Conducted regular check-ins and business reviews, resulting in a 20% increase in repeat business and a 25% expansion of accounts.
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Nov 2020 – Dec 2021
Customer Support Agent
Consistently exceeded key performance metrics, including achieving a call quality score of 95%, a conversion rate of 20%, and a customer satisfaction score of 90%.  Streamlined the pre-qualification process by implementing efficient systems and workflows, resulting in a 20% increase in productivity and a 15% reduction in handling time per call.  Developed comprehensive knowledge of final expense life insurance plans, enabling accurate guidance and recommendations to customers.
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Sep 2018 – Oct 2020
Lagos, Nigeria
Customer Service Rep
 Surpassed performance targets by achieving a 20% reduction in response time, a 10% increase in customer satisfaction ratings, and a 15% improvement in sales conversion rates.  Successfully resolved 90% of customer inquiries, concerns, and complaints with empathy and professionalism, turning potential negatives into positive outcomes.  Contributed valuable insights and suggestions for process improvement, driving a 25% increase in efficiency and enhancing the overall customer service experience.
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Sep 2015 – Dec 2019
Bsc , Political Science