Gerard Ramoutar, Management Consultant

About

I am a Management Consultant with over twelve years experience focusing on human resources development and organizational development.

Experience

Bicks Auto

Apr 2018 – Oct 2019

Bamboo#3, Trinidad and Tobago

Management Consultant/Operations Manager

• Oversee the Operations of all Branches and identify and implement measures to improve operations • Manage Operations Head Office staff • Identify staffing needs • Onboarding and offboarding of staff • Training new staff • Manage, monitor, evaluate and appraise the performance of Branch and Operations staff • Ensure that the policies and procedures of the company are adhered to • Identify and implement measures to ensure quality customer service and manage customer grievances • Ensure that all Branches have adequate resources to function • Manage the company’s Facebook page with respect to customer service

Self Employed

Feb 2019 – Jun 2019

Trincity, Trinidad and Tobago

Lessons Teacher

• Teach, guide and motivate students

Self Employed

Mar 2011 – Jun 2016

Arouca, Trinidad and Tobago

Management Consultant

Project Contracted: Sub-contracted to undertake a comprehensive review of the operations of a public organization’s subsidiary. Project duration: 10th June 2013 to 14th February 2014. Responsibilities: Situational Analysis • Documented job analysis information for one hundred and twenty (120) client staff through interviews • Organized and documented the information collected to show the workflows for each job holder • Based on this information, prepared a situational analysis report that detailed the shortcomings of the organization at all levels • Developed process maps for each function within the organization to depict the current workflows • Reviewed existing job descriptions in relation to information collected Rationalize Functional Systems and Processes • Analyzed the information gathered to evaluate the appropriateness of: o Job descriptions o Division and grouping of tasks o Span of Control o Chain of Command o Organizational Charts o Delegation of authority and responsibility o Formalization • Prepared a report of recommendations that included: o Proposed workflows for each job title o Process maps to depict these workflows and aid in the development of policies and procedures o Redesigned jobs with job descriptions Implementation • Met with Management to come to a consensus on the recommendations • Reviewed workflows and job descriptions based on these discussions • Developed an implementation plan • Met with staff to detail implementation at the pilot office • Provided ongoing support to Management and staff throughout implementation Assisted with the recruitment of the General Manager, OJT Programme • Reviewed candidates’ resumes with the requirements of the job • Recommended a short list of candidates to the Senior Consultant to be interviewed

University of the West Indies, Open Campus

Jan 2006 – Jan 2014

St. Augustine, Trinidad and Tobago

Part Time Course Coordinator

• Designed and developed the course’s curriculum • Developed and managed the Course Space on the Learning Exchange • Managed and supervised part-time lecturers • Delivered weekly synchronous Lecture sessions • Set coursework, mid-semester and final exams • Acted as first examiner in the marking of final exam scripts, mid-semester exams and course work assignments • Assumed overall academic responsibility for the delivery of the course • Evaluated the course on an ongoing basis and made recommendations for improvements

University of Trinidad and Tobago

Mar 2008 – Mar 2011

O'Meara, Trinidad and Tobago

Project Officer

• Developed Strategic and Operational Plans for the Provost Office • Developed the Capital and Recurrent Budget for the Provost Office • Reviewed existing organizational systems and made recommendations for their improvement • Evaluated students’ performance in various Programmes • Determined the progression rates of students from the Pre-University Programme to Certificate and Diploma Programmes • Monitored the performance of PUP-Diploma students compared with CXC-Diploma students • Created and continuously updated a database of Academic Programmes and student enrolment numbers - historical, current and projected • Advised on the role of the Unit within the Provost Office • Completed other projects/tasks identified by the Provost and President

PricewaterhouseCoopers

Jun 2006 – Dec 2007

Victoria Avenue, Trinidad and Tobago

Assistant Consultant

Major Projects and Responsibilities: • Diagnostic of a Project Accounting System • Design and Implementation of a Costing Model • Diagnostic of a Procurement System • Created a Procurement Database for the department • Developed generic procurement value chains for use on procurement and procurement related jobs • Assisted with the restructuring of a number of organizations • Project Management • Client Management • Commercial Management • Quality Audits • Proposals • Assisted the Executive Search department occasionally with interviewing applicants

Education

University of the West Indies, St. Augustine

Sep 2004 – Nov 2006

Master of Science, Management Studies

University of the West Indies, St. Augustine

Sep 2000 – Nov 2003

Bachelor of Science, Management Studies

Gerard Ramoutar

Management Consultant

Skills

Languages