My previous job gave me the opportunity to develop and hone my skills in office administration and customer support. I was responsible for managing daily operations, handling customer inquiries and complaints, and ensuring the smooth functioning of the office. Through my experience, I gained valuable knowledge and expertise in these areas, making me a reliable and efficient Senior Office Administration professional.
Experience
Regus
Nov 2014 – Sep 2024
Abu Dhabi
Senior Office Administration and Customer Support
Email Management such as sorting and organizing emails, responding to or drafting email
replies, filtering spam and unsubscribing.
Provide support to higher management by managing their calendar, scheduling meetings and
coordinating events or conferences.
Data entry; Inputting information into database and updating records.
Handles centre KPI and NPS, making sure that clients concerns are attended.
Provided basic IT support to office users of desktops, laptops and devices.
Managing office supplies and equipment, including ordering and inventory management.
Document preparation such as drafting and proofreading letters and reports.
Keeping all company legal licenses and KYC documents up-to-date.
Resolved customer complaints and support tickets within target timeframes.
On boarded clients and tailored products to business requirements.
Managing incoming and outgoing correspondence (email and phone).
Identified opportunities to expand client business using deep operational knowledge.
Achieved high customer retention with concerted engagement.
Organizing office digital files and folders.
Managed costs and billing, resolving financial discrepancies effectively through organizational
management of account information.
Drives sales and generation to generate product interest and quote requests.
