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Gerelyn Zorilla

Virtual Assistant

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Intro
Dubai, United Arab Emirates
Joined March 14, 2025

Skills

Languages

English
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Fluent
About
My previous job gave me the opportunity to develop and hone my skills in office administration and customer support. I was responsible for managing daily operations, handling customer inquiries and complaints, and ensuring the smooth functioning of the office. Through my experience, I gained valuable knowledge and expertise in these areas, making me a reliable and efficient Senior Office Administration professional.
Experience
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Regus
Nov 2014 – Sep 2024
Abu Dhabi
Senior Office Administration and Customer Support
Email Management such as sorting and organizing emails, responding to or drafting email replies, filtering spam and unsubscribing.  Provide support to higher management by managing their calendar, scheduling meetings and coordinating events or conferences.  Data entry; Inputting information into database and updating records.  Handles centre KPI and NPS, making sure that clients concerns are attended.  Provided basic IT support to office users of desktops, laptops and devices.  Managing office supplies and equipment, including ordering and inventory management.  Document preparation such as drafting and proofreading letters and reports.  Keeping all company legal licenses and KYC documents up-to-date.  Resolved customer complaints and support tickets within target timeframes.  On boarded clients and tailored products to business requirements.  Managing incoming and outgoing correspondence (email and phone).  Identified opportunities to expand client business using deep operational knowledge.  Achieved high customer retention with concerted engagement.  Organizing office digital files and folders.  Managed costs and billing, resolving financial discrepancies effectively through organizational management of account information.  Drives sales and generation to generate product interest and quote requests.