I am a bilingual (Spanish–English) support and data-focused professional with experience managing high-volume information in fast-paced environments. My background combines B2B technical support, data validation, and process quality, which has strengthened my ability to maintain accurate, well-structured records while meeting strict SLA and performance targets.
I work confidently with advanced Excel and have practical SQL knowledge that I use to verify data consistency, detect discrepancies, and support reporting needs. I am highly detail-oriented, organized, and reliable when handling repetitive but high-impact tasks such as data entry, record updates, and documentation control.
I am particularly interested in remote roles where I can contribute to data accuracy, operational efficiency, and overall information quality from day one.
Experience
TaskUs
Jun 2025 – Dec 2025
Cali, Valle del Cauca, Colombia
Customer Support Representative
Provided bilingual B2B technical support while managing high volumes of service tickets with strong focus on data accuracy and process compliance. Responsible for documenting, categorizing, and validating case information within ticketing systems to ensure traceability and SLA adherence.
Analyzed recurring incident patterns using Excel and internal reporting tools to support operational improvements and data quality initiatives. Recognized for attention to detail, structured case management, and ability to maintain clean, reliable records in fast-paced, metrics-driven environments.
