User's Cover Picture
User's avatar

Ghada Ahmed

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining profe

Message
About
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Loading...
Experience
User avatar
TELEPERFOMANCE
Jul 2013 – Sep 2017
Cairo, Egypt
Customer Service Representative
● Recommended products to customers, thoroughly explaining details. ● Answered customer telephone calls promptly to avoid on-hold wait times. ● Collected customer feedback and made process changes to exceed customer satisfaction goals. ● Responded to customer requests for products, services and company information. ● Offered advice and assistance to customers, paying attention to special needs or wants. ● Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. ● Promptly responded to inquiries and requests from prospective customers. ● Sought ways to improve processes and services provided. ● Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. ● Delivered prompt service to prioritize customer needs. ● Initiated outbound calls to respond to inquiries and to follow-up with previous contacts. ● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ● Investigated and resolved customer inquiries and complaints quickly.
Education
User avatar
faculty of Languages
Sep 2010 – May 2013
Bachelor Degree, English Language