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Gian Carlo Galang

Help Desk Technician

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Intro
Philippines
Joined April 2, 2025

Skills

Languages

English
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Intermediate
About
● Well adept on Computer navigation specifically in Microsoft Word, Microsoft Excels and Power Point. ● Dedicated and focused. Able to prioritize and complete task and delivers output with efficiency. ● Can prepare report and presentation with accuracy and timely manner ● Excellent interpersonal skills and ability to perform with high synergy with the team. ● Can work under time pressure.
Experience
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CITIBANK SAVINGS INC.
Nov 2011 – Aug 2013
Quezon City
Business Development Account Officer
● Responsible in launching, marketing and promoting the Corporate Employee Loan Program (CELP) to the company thru employee briefing and booting activities. ● Performs one-on-one consultation to employees of companies under CELP. ● Responsible in generating quality loan bookings, maintaining, sustaining and improving business relationships with assigned accredited companies. ● Responsible in managing and tracking own sales activities against set goals and targets, maintains and accurate, updated activity and sales report per prescribed form. ● Develops and generates new booking by utilizing existing corporate employee base. ● Performs and/or implement quality system and Audit related activities such as: ensuring the completeness of documents in each credit folder of all borrowers under his/her assigned company. ● Performs other duties at a similar level of skill and complexity are requires. ● Meets revenue targets set by the company.
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RAINMAKER ASIA
Mar 2009 – Nov 2010
Makati City
Service Desk
● Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers ● Providing support, including procedural documentation and relevant reports; ● Troubleshooting system and network problems and diagnosing and solving hardware or software faults; ● Following diagrams and written instructions to repair a fault or set up a system; ● Responding within agreed time limits to call-outs; ● Working continuously on a task until completion (or referral to third parties, if appropriate); ● Prioritizing and managing many open cases at one time;