Gift Nimusiima , Customer Service Representative

About

Customer-focused professional with a strong background in client relations, adept at managing escalations and ensuring customer satisfaction through effective communication and problem-solving skills. Experienced in onboarding, training, and supporting both clients and internal teams to foster long-term success and compliance with company standards.

Experience

Bposeats, Mandaue City, Cebu- Kampala Office

Mar 2022 – May 2025

Kampala Uganda

Client Success Specialist

Bposeats has a software called HQZEN so as a client success specialist I did the following; Assist in Client Related Issues, handle client onboarding in HQZen, offer training to clients and new hires about how to use the software. Create guide materials

Directorate of Industrial Training, Kampala Uganda

Apr 2021 – Feb 2022

Kampala Uganda

Administrator

This was a national certification organization for vocational studies and as an administrator I did the following; Schedule meetings with top management on the process of the Technical Skills Sector Manage data in spreadsheets and reports about the progress of the training curriculum Write proposal to government and private organizations to help fund various projects in the institute Keep Records and keep updating the institution system with current data keep track of the records updated in the systems

Education

Makerere University

Feb 2021 – Jan 2025

Masters Degree , Procurement and Supply Chain Management

Mbarara University of Science and Technology

Aug 2016 – Oct 2019

Bachelors, Procurement and Supply Chain Management

Gift Nimusiima

Customer Service Representative

Skills

Languages