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Gillian Buchanan

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Intro
Chicago, United States
Helpdesk Technician at Jamaica Broilers Group
Studied Business Information Systems at University of Huddersfield
Joined March 3, 2022

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Languages

English
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Native or Bilingual
Spanish
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Intermediate
About
Am an IT Professional with over 10 years' experience in providing IT Support with excellent customer service skills, committed to enhancing the company's goals, while maintaining a good work-life balance.
Experience
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Jamaica Broilers Group
May 2012 – Present
Jamaica
Helpdesk Technician
Provide excellent IT Customer Service to departmental staff and management. This involves logging all IT incidents and service requests via telephone, email and web portal, while ensuring Service Level Agreements are adhered to. Creating knowledge articles to provide answers on how to resolve frequently reported incidents. Work as a team while ensuring incidents are escalated when necessary to Second-line and third-line support. Always ensure that internal customers are kept abreast of the status of their reported incidents. Send email notifications of any planned/scheduled IT maintenance outage.
Education
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University of Huddersfield
Sep 2002 – Jun 2006
Bachelor's , Business Information Systems