Am an IT Professional with over 10 years' experience in providing IT Support with excellent customer service skills, committed to enhancing the company's goals, while maintaining a good work-life balance.
Experience
Jamaica Broilers Group
May 2012 – Present
Jamaica
Helpdesk Technician
Provide excellent IT Customer Service to departmental staff and management.
This involves logging all IT incidents and service requests via telephone, email and web portal, while ensuring Service Level Agreements are adhered to.
Creating knowledge articles to provide answers on how to resolve frequently reported incidents.
Work as a team while ensuring incidents are escalated when necessary to Second-line and third-line support.
Always ensure that internal customers are kept abreast of the status of their reported incidents.
Send email notifications of any planned/scheduled IT maintenance outage.