Gillian Buchanan

Message

Intro

Chicago, United States

Helpdesk Technician at Jamaica Broilers Group

Studied Business Information Systems at University of Huddersfield

Joined March 3, 2022

Skills

Languages

English

Native or Bilingual

Spanish

Intermediate

About

Am an IT Professional with over 10 years' experience in providing IT Support with excellent customer service skills, committed to enhancing the company's goals, while maintaining a good work-life balance.

Experience

Jamaica Broilers Group

May 2012 – Present

Jamaica

Helpdesk Technician

Provide excellent IT Customer Service to departmental staff and management. This involves logging all IT incidents and service requests via telephone, email and web portal, while ensuring Service Level Agreements are adhered to. Creating knowledge articles to provide answers on how to resolve frequently reported incidents. Work as a team while ensuring incidents are escalated when necessary to Second-line and third-line support. Always ensure that internal customers are kept abreast of the status of their reported incidents. Send email notifications of any planned/scheduled IT maintenance outage.

Education

University of Huddersfield

Sep 2002 – Jun 2006

Bachelor's , Business Information Systems