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gina asante

Kingston upon Thames, United Kingdom
Immigration Adviser at Citizens Advice Bolton and Bury
Joined July 26, 2023


I am a customer support specialist with 5 years working experience My interest lies in problem solving and customer retention
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Citizens Advice Bolton and Bury
Aug 2021 – Present
Greater Manchester, UK
Immigration Adviser
Researched for the department on new cases and new immigration rules to be used in resolving client issues. ● Interacted with clients on visa issues and resolved those that needed urgent resolution ● Interviewed clients on domestic violence issues and signposted their issues to the appropriate department or organisation. ● Completed client visa applications on their behalf upon request ● Attended one on one sessions with Domestic Violence abusers, assessed their issues and provided appropriate resolution ● Attended series of training programs to get abreast with new immigration rules and workings of citizens advice bureau ● Initiated calls to clients and advised them on the progress of their visa application.
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Glomobile Telecommunications
May 2011 – Oct 2014
Customer Support Specialist
Liaised with the Technical team in resolving critical network issues faced by customers ● Managed and resolved over 100 service requests of complaints made by customers daily ● Telemarketing/cross selling of both old and new products and services to existing and new customers of the network. ● Initiated welcome calls to new customers of the network which raised our customer loyalty base ● Planned and prepared weekly and monthly reports on progress of work done ● Organised win-back activities to existing customers who were not actively using their lines ● Mediated between customers and the technical support units in resolving customers complaints ● Attended to issues sent via Emails to resolve customer complaints