I am a customer support specialist with 5 years working experience
My interest lies in problem solving and customer retention
Experience
Citizens Advice Bolton and Bury
Aug 2021 – Present
Greater Manchester, UK
Immigration Adviser
Researched for the department on new cases and new immigration rules to be used in resolving
client issues.
● Interacted with clients on visa issues and resolved those that needed urgent resolution
● Interviewed clients on domestic violence issues and signposted their issues to the appropriate
department or organisation.
● Completed client visa applications on their behalf upon request
● Attended one on one sessions with Domestic Violence abusers, assessed their issues and provided
appropriate resolution
● Attended series of training programs to get abreast with new immigration rules and workings of
citizens advice bureau
● Initiated calls to clients and advised them on the progress of their visa application.
Glomobile Telecommunications
May 2011 – Oct 2014
Ghana
Customer Support Specialist
Liaised with the Technical team in resolving critical network issues faced by customers
● Managed and resolved over 100 service requests of complaints made by customers daily
● Telemarketing/cross selling of both old and new products and services to existing and new
customers of the network.
● Initiated welcome calls to new customers of the network which raised our customer loyalty base
● Planned and prepared weekly and monthly reports on progress of work done
● Organised win-back activities to existing customers who were not actively using their lines
● Mediated between customers and the technical support units in resolving customers complaints
● Attended to issues sent via Emails to resolve customer complaints
