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Ginny Catanese

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About
I am a seasoned resort hospitality worker with 8 years of guest service experience looking to integrate my knowledge, skills, and experience with customer service and travel with my talents regarding writing and research. I’m accustomed to learning to use new software, whether its spreadsheets, booking software, or even Adobe — in my experience I learn quickly and am confident in most interfaces I come across. My research skills are at their best when I’m fact-checking, but I love scouring my resources (not limited to the internet!) for all kinds of projects.
Experience
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Azur Lodge
Jun 2024 – Nov 2024
Queenstown, New Zealand
Senior Host
As a senior host at this boutique lodge I provided every service required to make our guests stay enjoyable, from booking tours to driving them to town and making drinks. I was a supervisor for younger and less experienced hosts.
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Beaver Creek Resort
Nov 2021 – Oct 2023
Beaver Creek, Colorado
Beaver Creek Club front desk supervisor
As the front desk supervisor at the Beaver Creek Club, I was the go-to person for helping our club members with everything from making dinner reservations to purchasing ski passes, using Canva to design event posters, registration for events, emails, phone calls, and all the standard desk work. I also handled sales with our in-club shop, with a goal to empty as much of that season’s inventory as possible every season.