Giovane Henry

IT assistant-Customer service representative

Message

Intro

Nairobi, Kenya

Studied Information Technology at KCA University

Studied Secondary education. at Onjiko High School

Information Technology & Services

Joined April 25, 2023

Skills

Languages

English

Fluent

Swahili

Native or Bilingual

About

Polite and professional IT administrator successful in applying strong communication and problem-solving skills to each customer’s issues. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting loyal customer relationships. Well with data and information management and manipulation of raw data to provide productive output

Experience

Majorel Kenya

Oct 2022 – Mar 2023

Nairobi

IT and service center

• Working on the system- ensuring smooth operation of systems. • Developing customer-based response operating systems. • Working on customer relation

CCI KENYA

Feb 2022 – Sep 2022

Nairobi

Customer Service Representative

• Adhere to company policies and scripts to consistently achieve call-time and quality standards • Use consultative sales techniques to understand customers’ needs and recommend relevant products • Placed outbound customer service or customer satisfaction calls to follow up on issues

Jumia Kenya

Feb 2021 – Nov 2021

Nairobi

Fleet and delivery services-

• Generate daily reports detailing improvements to management • Supervised maintenance team • Document equipment transfer and dispatch drivers

Education

KCA University

Diploma in Information Technology, Information Technology

Onjiko High School

Jan 2013 – Dec 2016

KCSE certificate, Secondary education.