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Gishelle Robinson-Brown

Success does not come by wishful thinking but by hard work

Message
Intro
Jamaica
Customer Service Agent at Influx
Senior Cashier at Medical Associates Hospital
Studied General Agriculture at College of Agriculture Science and Education
Joined February 28, 2022

Skills

Languages

English
-
Native or Bilingual
About
I have 8+ years of customer service experience. I enjoy giving great service to customers. Making sure their issues are resolved. I also love to help others achieve their goals as customer service agents. I enjoy teaching them the right skills to use when handling calls, emails or chats.
Experience
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Influx
Oct 2021 – Present
Kingston Jamaica
Customer Service Agent
Assist customers through emails using Zendesk Applications. Making sure that I provide the correct solution to their issues.
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Medical Associates Hospital
Jan 2017 – Present
Kingston Jamaica
Senior Cashier
Collect money from patients who are settling any/all outstanding bills. Assist will billing customers who are admitted or being discharged from the hospital. Make sure that invoices are correct. make sure that correct payments are applied for each patient.
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Hinduja Global Solutions
Dec 2016 – Oct 2017
Kingston Jamaica
Customer Service Agent
Assist customers with troubleshooting their devices. Make sure that all their devices are connected properly. Make sure that I meet my KPIs each day when dealing with customers. Make sure that I have great soft skills when handling each call.
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Sutherland Global Services
Nov 2014 – Jan 2016
Kingston Jamaica
Snr. Consultant/Consultant/Subject Matter Expert
Assist with reviewing calls for agent. Did coaching session to help them improve on their weaker areas. Made sure that reports were done and given to Managers on a daily basis on the agents. Assist with supervisor calls. Assisted with quality assurance for each agent. Made sure that they are meeting their targets. I also took calls on a daily basis. Make sure that the customers are given the correct resolutions. I was also skilled for calls, emails and chats support
Education
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College of Agriculture Science and Education
Aug 2011 – May 2013
Associate Degree- Pending, General Agriculture
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