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Gladys Nwaoha

Administrative Virtual Assistant | Short Term Rental Guest Support Specialist | Real Estate Virtual Assistant

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Intro
Lagos, Nigeria
Studied Cooperative Economics and Management at Institute of Management and Technology, Nigeria
Hospitality
Joined May 21, 2025

Skills

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English
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About
About Me In today’s fast-paced, service-driven world, executives face the challenge of managing complex schedules, high-volume communications, and operations while maintaining top-notch service and efficiency. As a highly organized and results-driven Executive Virtual Assistant, I specialize in streamlining workflows, optimizing calendars, and handling intricate schedules to ensure smooth operations. By leveraging platforms like Wisetime and Clio for legal billing and HubSpot, Jira, Trello, and Microsoft Planner for CRM and task management, I help clients optimize their operations while maintaining a high level of personalized, proactive service. With over 4 years of experience, my expertise lies in enhancing productivity, reducing scheduling conflicts, and improving client satisfaction through thoughtful, solution-focused communication. On the other hand, in the realm of Short-Term Rental Virtual Assistance, I help property owners overcome the unique challenges of managing guest communications, booking coordination, and dynamic pricing strategies. With extensive experience using property management software such as Hostaway, Guesty, and PriceLabs, I’ve successfully optimized property listings on Airbnb, Booking.com, and other major rental platforms. I’ve increased booking rates by up to 40%, improved average daily rates, and reduced operational turnaround times by 35%. My proactive approach ensures a seamless, stress-free experience for guests and property owners, guaranteeing that properties run smoothly and yield optimal returns. Whether supporting executives in fast-paced corporate environments or helping property managers streamline short-term rental operations, I bring a proactive, detail-oriented approach to all aspects of my work. My goal is to help businesses grow while maintaining exceptional service standards, confidentiality, and efficiency.
Experience
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Remote Legal
Aug 2024 – Apr 2025
Denver, CO
Executive Virtual Assistant
● Maintained accurate and timely records of all billable hours using WiseTime, achieving 100% compliance with legal billing standards and improving revenue accuracy by 20%. ● Managed legal billing and case documentation, including appointments, court hearings, client meetings, and travel, reducing billing errors by 15% and ensuring seamless invoice preparation. ● Monitored and organized client communications via Outlook and Microsoft Teams, ensuring all legal correspondence and billing-related messages were addressed promptly and professionally. ● Oversaw the attorney’s calendar, coordinating court hearings, client meetings, and internal appointments, while preventing scheduling conflicts and ensuring all deadlines were met. ● Arranged travel logistics for legal hearings and conferences, including flight bookings, hotel accommodations, and transportation. ● Prepared weekly reports outlining upcoming tasks, deadlines, and priorities to streamline legal operations and support strategic planning. ● Handled day-to-day client communications, responding to inquiries and providing timely updates, contributing to a 98% client satisfaction rate. ● Maintained strict adherence to confidentiality protocols and legal compliance standards, ensuring zero breaches of sensitive client or case information. ● Utilized legal tools and systems such as WiseTime, case management software, Microsoft Office Suite, and Microsoft Teams to optimize workflow, documentation, and real-time collaboration—enhancing communication and reducing task delays by 10%. ● Implemented systematic workflow enhancements that reduced project turnaround times by 35% and improved overall operational efficiency.
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Amnick Social Enterprises
Feb 2024 – Aug 2024
United Kingdom
Virtual Assistant
● Managed complex executive calendars, reducing scheduling conflicts by 40% and ensuring smooth daily operations ● Handled email management and travel arrangements, ensuring smooth operations for remote teams ● Coordinated project tasks and organized documents, improving data accessibility and team collaboration ● Conducted market research, creating compelling presentations that supported client acquisition and project success. ● Assisted with project coordination and document organization, improving the overall project execution speed by 20%. ● Assisted in CRM database maintenance, improving lead tracking accuracy by 25% ● Managed and updated lead prospects' information on the CRM platform. ● Utilized Apollo.io and Lemlist to generate targeted lead lists and execute email marketing campaigns
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Preezee Consulting Limited
May 2023 – Dec 2023
USA
Live Chat Support Agent
● Delivered exceptional customer service as the first point of contact for clients via live chat, ensuring prompt and professional responses to inquiries and concerns. ● Resolved customer issues efficiently, achieving a 90% first-contact resolution rate and enhancing overall satisfaction. ● Maintained and updated customer records in the CRM system, ensuring data accuracy and supporting seamless follow-ups. ● Collaborated with internal teams to identify and address recurring customer issues, contributing to process improvements and better client experiences. ● Monitored and managed multiple chat interactions simultaneously, maintaining high productivity in a fast-paced environment. ● Created and updated a knowledge base and standard operating procedures to streamline responses for common support scenarios. ● Provided feedback to management on customer insights and trends, contributing to strategic decision-making and service enhancements. Ensured adherence to company communication guidelines and standards, maintaining brand voice and professionalism.
Education
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Institute of Management and Technology, Nigeria
– Jul 2015
Higher National Diploma, Cooperative Economics and Management