Babin R, sales operations / order management / deal management / quote to cash / customer service and support roles.

About

Proficient in english, ability to understand customer issues and resolve them quickly and efficiently. Identify key areas and support knowledge management based on IT Incidents and Service requests. Providing support and work on tickets generated by call, email, portal, and chat.

Experience

Sellbytel India Private Limited

May 2019 – Mar 2020

Bangalore

Data Analyst

• Understand business requirement and coordinate with business & technical teams to translate them into roadmaps. • Collect insights for executive leadership to create effective competitive counter measures for sales force. • Schedule calls with sales team to collect business intelligence and build report by asking the right questions in order to obtain detailed and accurate information for analysis purpose. • Communicate effectively and translate qualitative findings (storytelling with data), make and defend meaningful conclusions and recommendations to inform strategies and challenges for analysis. • Data creation for various tools, convey technical concepts in a language general audience will understand. • Work closely with cross functional stakeholders to recommend actions. • Conduct periodical calls with Account managers/Account teams to identify and highlight top challenges, insights of a deal.

Infosys

Aug 2016 – Aug 2018

Bangalore

Process Lead

• Business partner of Cisco ANZ customers, sales & partners. • Provide configurations, estimates & quotes of Cisco hardware and software products. • Manage opportunities in SFDC by opportunity creation, managing discounts for standard and non-standard deals throughout approval flow. • Provide operational support for sales team, partners & distributors. • Prepare Ad-hoc reports using SFDC for the management and leadership. • Prepare weekly reports for ANZ, closely work with cross functional teams to close all backlog orders before the month and quarter end commits. • Experience in trouble shooting the process related issues, work on SFDC and resolve queries based on various process workflows. • Coordinate with business and logistics teams to ensure that shipments can be completed for the QTR close or not to account for the quarterly revenue highlights top risks to the top management.

Education

Malankara catholic collage

Jun 2003 – May 2006

Bsc, Bio chemistry

Babin R

sales operations / order management / deal management / quote to cash / customer service and support roles.

Skills

Languages