Gowayne Williams , Customer service representative

VLBPO

Nov 2023 – Present

Remote

Customer service Agent

Educate clients about available health and life insurance plans, coverage details and benefits, ensuring a clear understand of the options. Guide clients through the enrolment process, assisting with online forms or any documentation require to successfully enrol in insurance plans. Address queries, concerns and problems that clients encounter during the enrolment period. Offering solutions and support to ensure a smooth and satisfactory experience.

Wisynco Group Limited

Jul 2019 – Sep 2023

Jamaica

Stock Control Officer

Implemented efficient stock control procedures, resulting in a reduction in inventory discrepancies and improved overall accuracy. Collaborated with cross-functional teams to develop and execute inventory management strategies, resulting in optimized stock levels and reduced operational costs. Conducted regular cycle counts and physical stock audits, ensuring compliance with company policies and procedures, and maintaining accurate inventory records. Utilized inventory management software to track and analyse stock movements, facilitating timely replenishment and minimizing stockouts to enhance customer satisfaction

IBEX Global

Nov 2017 – Mar 2019

Jamaica

Customer service Agent

Handled a high volume of customer inquiries, providing prompt and efficient assistance to resolve issues and ensure customer satisfaction. . Demonstrated exceptional problem-solving skills by effectively resolving complex customer escalations. Utilized CRM software to accurately document customer interactions, track trends, and provide insightful feedback to management for improving overall customer service operations.

Gowayne Williams

Customer service representative

Skills