As a customer service representative with over two years of experience, I am passionate about helping people and providing exceptional service. I have developed strong communication and problem-solving skills, and I am comfortable working in a fast-paced environment. My goal is to ensure that every customer interaction is a positive one, and that their needs are met in a timely and efficient manner.
Experience
Retail-Ecommerce-Ventures
Sep 2022 – Nov 2022
Miami, United States.
Customer Support Representative
• Processed new customer orders, coordinated related
documentation, and adjusted account balances.
• Maintained knowledge of refund guidelines, and payment
policies, providing reliable customer advice.
• Exceeded team goals by reducing 70% of backlogs caused by
excessive tickets with customer inquiries.
• Daily created discounts for everyday Big Spender Customers.
•Assisted the Customer Manager by exporting team data from
Zendesk and measuring team KPIs to improve the performance
of the Customer Experience Team.
•Guaranteed high levels of customer satisfaction through product
knowledge and attentive service.
•Recommended merchandise based on exact customer needs,
improving sales conversion rates.
•Educated customers on product and service offerings, engaging
in special offers and promotions to increase sales.
•Addressed customer inquiries and concerns, facilitating
decision-making and minimizing hesitation.
Global Commerce Media, LLC
Aug 2022 – Oct 2022
Munich, Germany
Digital Marketing Intern
• Actively participated in brainstorming sessions in the conception
and design of websites.
• Curated appropriate social media content adhering to brand
guidelines, style, and tone.
• Conducted market analysis to identify key customer segments
and growth opportunities.
• Embedded SEO best practices within blog content creation and
keyword research.
• Successfully learned how to handle WordPress content
management system.
• Created content optimized for Internet • search engines.
