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Grace Kawimbi

Customer Service Specialist | Expert in Delivering Outstanding Support

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Intro
Nairobi, Kenya
Marketing Executive at Bonds Garden Limited
Studied Operations Management at University Of Nairobi
Studied Purchasing and Supplies Management at University Of Nairobi
Joined November 26, 2024

Skills

Languages

English
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Native or Bilingual
Swahili
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Native or Bilingual
About
Dedicated and results-oriented professional with over 5 years of experience in customer service, procurement, and administrative roles within dynamic environments. Proven ability to maintain high service standards, drive customer satisfaction, and achieve key performance indicators (KPIs). Strong background in managing inbound/outbound communications, resolving customer inquiries, and fostering positive relationships. Adept at collaborating with cross-functional teams to enhance operational efficiency and support organizational goals, seeking to leverage my expertise in a challenging customer service role to contribute to exceptional service delivery and organizational success.
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Experience
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Bonds Garden Limited
Jun 2024 – Present
Upperhill, Nairobi.
Marketing Executive
● Conducted market research to identify trends and opportunities, enhancing product positioning and customer engagement. ● Collaborated with cross-functional teams to create marketing campaigns that aligned with business objectives, improving customer reach by 30%. ● Managed customer relationships, providing support that ensured a 95% customer satisfaction rate. ● Analyzed sales data and performance metrics to refine strategies, leading to a 25% improvement in overall sales effectiveness.
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CCI Kenya
Jan 2019 – Dec 2023
Garden City, Nairobi.
Customer Service Representative
● Managed international customer queries, delivering exceptional service and resolving complaints effectively, earning a customer satisfaction score of 92%. ● Oversaw team performance, ensuring adherence to KPIs and delivering training that improved service quality by 25%. ● Maintained records of customer interactions, implementing a feedback loop that enhanced service processes. Online Marketer and Retail Assist
Education
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University Of Nairobi
Sep 2019 – Dec 2024
Bachelor Of Commerce, Operations Management
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University Of Nairobi
Sep 2018 – Dec 2019
Diploma , Purchasing and Supplies Management
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