Resourceful Front End Web Developer bringing in-depth knowledge of latest technology trends to produce clean website design. Experience handling complex HTML and CSS coding, design and extensions to meet organization's front-facing internet needs. Detail-oriented collaboration with others to define project expectations and demand. Hands-on testing and debugging to address inconsistencies and maintain performance thresholds. Logical and results-driven Web Developer dedicated to building and optimizing user-focused websites for customers with various business objectives. Judicious and creative when crafting effective websites, apps and platforms to propel competitive advantage and revenue growth. Technically proficient and analytical problem solver with calm and focused demeanor.
Experience
FIDELITYBANK PLC
May 2019 – Present
Lagos Nigeria
Dispute Resolution Officer
• Ensure that all assigned tickets are updated within 24 hours on Profectus.
• Ensure that all resolved tickets are immediately closed on Profectus.
• Track and ensure that all assigned international and web disputes are treated
and settled within TAT.
• Provide weekly reports on outstanding tickets on Profectus.
• Respond to emails from customers/regulatory bodies on
disputes/chargebacks.
• Follow up with settlement/reconciliation officers to facilitate prompt reversal
of chargeback credits.
• Follow up with Switch on transactions that are not hosted on the portal.
• Escalation of all Issuer Dispute challenges.
• Responds to all card dispute issues logged against the bank on the Extra
switch, MasterCard, UPDM and Visa Portals to avoid disputes going into
system accept.
• Process and return failed NOU transactions to issuing banks using Acquired
Initiator Refund (AIR) in line with CBN directive.
• Send mails to branches to provide supporting documents / ATM Journals
needed to respond to disputes within TAT.
• Ensure that correct codes are used to decline successful disputes.
• Prompt branches to respond to logged POS issues against merchants of the
bank by providing receipts to decline successful transactions and accepting
failed transactions.
• Return of invalid transfers on Arbiter portal to the switch for the initiating
bank.
• Give a report of all system-accepted transactions to the Team Lead E-banking
Operations.
• Check that there are no transactions on entered status using HFTI MENU
before closing for the day.
• Escalation any challenge related to Acquirer Dispute that is likely to cause
service issues to the Team Lead and Unit head.
• Any other responsibility as may be assigned by the unit head.
