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GRACEL MAE ANGGA

Virtual Assistant | Customer Service & Leadership | Social Media Management | Administrative & Graphic Design Support

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Intro
Davao City, Philippines
Social Media Management at Freelance - part time only (1-2 hrs per day)
Social Media Management at Freelance
Studied Management Accounting at Holy Cross of Davao College
Joined November 4, 2025

Skills

Languages

English
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Intermediate
About
I am Gracel Mae Angga, a dedicated and organized professional with over 10 years of experience in customer service, administrative support, and virtual assistance. My background in the BPO industry and freelance work has shaped me into a detail-oriented, adaptable, and tech-savvy individual who thrives in fast-paced and remote environments. I am most interested in roles that allow me to combine organization, accuracy, and communication such as data entry, administrative assistance, customer support, or virtual assistant work. I enjoy working with tools like Salesforce, Microsoft Excel, Google Workspace, and Canva, and I find satisfaction in ensuring that every task is completed correctly and on time. I also enjoy continuous learning and exploring ways to improve processes through better data organization and workflow efficiency. I’m detail-oriented by nature, I love making sure everything is accurate and in order, whether it’s updating records, creating reports, or handling customer requests. I also value clear communication and teamwork, but I can work independently and stay productive even in remote settings.
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Experience
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Freelance - part time only (1-2 hrs per day)
Nov 2025 – Present
Remote
Social Media Management
Administrative tasks, proof watch videos and email management Assistant to basic social media management Create carousels and graphic designs
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Freelance
Nov 2024 – Present
Remote
Social Media Management
Administrative tasks, proof watch videos and email management Assistant to basic social media management (chat and basic automations) Create carousels and graphic designs
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Hypr Service
Aug 2023 – Jul 2025
Remote
Real Estate Cold Caller
*Handled customer queries and provided resolutions in a friendly and professional manner *Learned to understand why clients may reject meetings and how to progress towards a deal *Set appointments through CRM and keep detailed records of discussions with leads
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VXI Global Holdings Incorporated
Apr 2013 – Apr 2023
Davao City, Philippines
Customer Service Support/Team Leader
*Handled different account programs as a Customer Service Agent/Support (Financial, Transportation, Order Entry & *Customer Service and Telco Billing (Phone, Chats and Email) *Handled escalation calls and provide customer solutions. Constantly monitor performance of respective agents / groups assigned. Motivate the trainees / learners / agents. *Provided floor support / conducts floor walks on a real-time basis to trainees / learners / agents / agent groups assigned.
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VXI Global Holdings Inc
Apr 2013 – Apr 2023
Davao City, Philippines
Customer Service Support/Team Leader
*Handled different account programs as a Customer Service Agent/Support (Financial, Transportation, Order Entry & *Customer Service and Telco Billing (Phone, Chats and Email) *Handled escalation calls and provide customer solutions. Constantly monitor performance of respective agents / groups assigned. Motivate the trainees / learners / agents. *Provided floor support / conducts floor walks on a real-time basis to trainees / learners / agents / agent groups assigned.
Education
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Holy Cross of Davao College
Oct 2007 – Jun 2011
Bachelor of Science in Commerce, Management Accounting
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