Data Management enthusiast with 6+ years in experiencing in management of multinational team, coordinating a team with 20+ subdivisions, performing root cause analysis and system recovery. Always like to process and visualize complex problem and devising iterative process.
Experience
Volga Partners LLC & WS Teknologi
Oct 2018 – Present
Kirkland
Quality Assurance Manager
- Responsible for ensuring team quality in processing moderation content to subject to the law and could be acceptable in local culture.
- Responsible for developing and maintaining the short video community content safety standards, and implement the relevant standards.
- Participate in improvement process of content management system and assist to optimize operation strategy.
- Monitor data regarding team performance in daily, weekly and monthly basis.
- Planning and processing team insights to make better strategy to improve team productivity and quality.
- Identify trending content concepts and tools both in and off platform.
- Facilitate day-to-day escalations and troubleshooting of issues.
- Facilitate the contact between the team and management of the company.
- Working together to build better team management and monitoring with the business partners around the globe.