Guillermo Polanco

Front Desk Supervisor

Message

Intro

Madrid, Spain

Operations Supervisor at Soho Hospitality Group

Studied Business & Marketing at ESIC Business School

Joined July 26, 2025

Skills

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

About

Experienced hospitality and finance professional with a solid track record in hotel operations, data-driven decision-making, and financial management. Having grown up surrounded by the hotel industry, I developed a deep-rooted passion for service excellence and business strategy. I led the successful opening of Soho Boutique Hoy No Me Puedo Levantar luxury apartments and currently supervise operations at Hotel Soho Boutique Ópera, where I’ve played a key role in increasing revenue year after year. My role involves close analysis of market trends, budgeting, and financial performance reporting to optimize operational efficiency and profitability. I’m now looking to leverage my combined expertise in hospitality, data analysis, and finance in a challenging new environment.

Experience

Soho Hospitality Group

Sep 2023 – Present

Madrid

Operations Supervisor

Currently overseeing operations at Hotel Soho Boutique Ópera, where I ensure optimal front office performance, manage guest services, coordinate departmental teams, and contribute to strategic decision-making through data analysis and financial oversight. My focus is on delivering high-end guest experiences while driving year-over-year revenue growth.

Education

ESIC Business School

Jul 2017 – Jul 2022

Digital Business & Marketing, Business & Marketing