Gul Hussain Memon, Business Analyst/Technical Support Specialist/Virtual Assistant

About

To work in an organization as an integral part of it. I am looking for a dynamic work environment in which I will be able to enhance my professional skills and would be able to get valuable work experience.

Experience

inDriver

Mar 2021 – Aug 2021

Islamabad

Technical Support Specialist

Outgoing calls to clients Response to clients requests via chat and email Analysis of client requests (chat, email) Conflicts resolution Documents verification

Zeta Technolgies

Oct 2019 – Feb 2021

Islamabad

Business Analyst

Following and assisting in creating business processes and developing optimisation strategies Conducting meetings and presentations to share ideas and findings Collect data for analysis from system and/or directly from the designated data-sources Generate the requested external and internal reports Working closely with clients, technicians, and managerial staff Documenting and communication of findings and results Gathering critical information from meetings with various stakeholders and producing useful reports Carry out market research and collection of data Updating, implementing and maintaining procedures

Education

Mehran University of Engineering & Technology, Jamshoro, Sindh, Pakistan

Jan 2014 – Nov 2017

Bachelor of Engineering, Computer Sytems Engineering

Gul Hussain Memon

Business Analyst/Technical Support Specialist/Virtual Assistant

Skills

Languages