Gustamar Prabowo, IT Support Specialist

About

IT professional with hands-on experience in managing Windows Server, Active Directory, and Domain Controller environments. Skilled in system integration, infrastructure maintenance, and troubleshooting virtual machines, networks, and hardware. Proven track record in providing technical support, streamlining operations, and developing custom IT solutions to improve efficiency and performance.

Experience

GearInc

Aug 2023 – Present

Denpasar, Indonesia

IT Support Specialist

● Migrated, configured, and troubleshooted virtual machines with a focus on Windows Server Active Directory and Domain Controller environments. ● Conducted system integrations and provided ongoing support to ensure optimized performance and scalable infrastructure. ● Monitored network, server, software, and hardware performance while diagnosing and resolving technical issues. ● Delivered on-site and remote support to internal stakeholders, improving operational processes and reducing service downtime.

Self - Employed

Mar 2022 – Aug 2023

Surabaya, Indonesia

Freelance IT Consultan

● Provided technical support and IT consultation to a diverse range of clients, including normal consumers, local businesses, and professionals. ● Repaired personal computer (desktop and laptop) hardware, software, and operating system. ● Provided database consultation, support, and improvement services.

PT. Shinsung Electronics Indonesia

Nov 2019 – Jan 2022

Cikarang, Indonesia

IT Staff

● Designed Active Directory and Domain Controller environment and deployed Group Policy Objects (GPOs) to enforce security policies and improve operational efficiency. ● Provided technical support (hardware, software, and network issues). ● Collaborated with vendors to develop in-house warehouse inventory systems, increasing efficiency and accuracy in tracking materials for manufacturing production. ● Led the development of an interactive manufacturing production monitor for the R&D department, resulting in improvement in production workflow.

Education

Universitas AMIKOM

Sep 2011 – Jan 2014

Incomplete, Attended till 5th semester, Information System

Gustamar Prabowo

IT Support Specialist

Skills

Languages